Hybrid Bilingual Customer Service Representative II

Posted 2 weeks ago

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About the role

  • Ability to answer calls timely, as they are automatically received through blended call queues
  • Ability to answer incoming chat inquiries in a timely and accurate manner
  • Provide a one call resolution through asking pertinent questions to understand member’s concerns
  • Updating member information efficiently and accurately through active listening
  • Maintain up-to-date product knowledge through offered trainings
  • Utilizing soft skills while engaging with members
  • Maintain a calm & positive demeanor while engaging with members
  • Excellent time management & multitasking skills
  • Reviewing Quality Assurance assessments within a timely manner
  • Escalating member concerns to the call center management team
  • Maintain adherence to all key performance indicators as set forth within the call center & corporate guidelines
  • All other duties as assigned

Requirements

  • High School diploma or GED
  • Minimum of one year of experience in a customer service roll and call center experience preferred
  • Ability to pass a background check, fingerprinting, and credit check.
  • Ability to sit for long periods of time.

Benefits

  • Paid Training
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • PerkSpot- Employee discount program
  • Full Benefit Options

Job title

Bilingual Customer Service Representative II

Job type

Experience level

Junior

Salary

$18 per hour

Degree requirement

High School Diploma

Location requirements

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