B2B Account Manager for Lumens growing strategic relationships and driving sales with designers and architects. Engaging high-value customers through the San Francisco Design Gallery and online presence.
Responsibilities
Manage and grow a portfolio of interior designers, architects, and trade buyers through high-touch consultative sales.
Lead the full sales cycle, from discovery and product curation to quoting, negotiation, and project execution.
Identify upsell, cross-sell, and reactivation opportunities to drive incremental revenue across categories.
Act as a trusted advisor, understanding each client’s unique needs, project timelines, and aesthetic preferences.
Deliver exceptional customer service, becoming a go-to partner for sourcing luxury lighting, furniture, and décor.
Engage in outbound and inbound activities via San Francisco based Design Gallery, phone call, email, and chat.
Create and execute account strategies that align with client goals and Lumens’ business objectives.
Maintain a proactive and organized pipeline, using CRM tools to track touchpoints, forecast sales, and prioritize outreach.
Coordinate closely with internal teams to ensure seamless order processing and project delivery.
Requirements
5+ years of B2B sales experience, preferably in the design, furnishings, or luxury goods space.
Proven track record of building client relationships, growing revenue, and managing large, multi-product deals ($100K+).
Understanding of the design industry, including sourcing cycles and procurement behaviors.
Familiarity with interior design projects across residential, hospitality, or commercial segments.
Strong organizational skills with proficiency in Salesforce (or other CRM), sales reporting, and project tracking tools.
Experience navigating a high-growth, e-commerce-driven environment.
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