Technical Support Specialist handling privacy - related inquiries while collaborating with cross - functional teams at Boldr. Building scalable processes for Privacy Support Specialists in a hybrid work environment.
About the role
- AI Enablement Specialist implementing AI strategies to enhance operational efficiency and customer interactions. Collaborating across teams and ensuring strong AI adoption throughout the organization.
Responsibilities
- Curate and maintain knowledge sources, structuring them for both human and AI consumption.
- Categorise and maintain content across customer-facing, AI-facing, and internal use cases.
- Define content quality standards (taxonomy, tagging, governance) to ensure reliability of AI answers.
- Partner with internal teams to embed AI in their day-to-day workflows.
- Run workshops, create enablement materials, and provide hands-on guidance for effective AI use.
- Act as the key contact for AI adoption, building trust and awareness across the organisation.
- Apply ITIL and service desk expertise to design workflows that integrate with AI.
- Support configuration and optimisation of enterprise platforms (e.g., JSM, ServiceNow, Zendesk).
- Identify repetitive processes that can be automated, reducing manual effort and improving service levels.
- Configure and fine-tune AI agents (prompts, workflows, integrations) to improve accuracy and usefulness.
- Establish feedback loops with users to refine AI behaviour.
- Track adoption, deflection rates, and accuracy metrics-reporting results to leadership regularly.
- Identify risks and manage governance aspects such as data integrity, bias, and compliance with policies.
Requirements
- Strong experience with enterprise service management platforms (Jira Service Management, ServiceNow, or similar).
- Knowledge of ITIL principles and applying them in real-world environments.
- Experience configuring or working with AI agents (professional or personal projects).
- Proven ability to design and manage structured knowledge bases (Confluence, SharePoint, Notion).
- Excellent stakeholder engagement and communication skills-able to work with engineers, business users, and executives.
- Analytical mindset with ability to define KPIs and measure adoption and performance of AI solutions.
- Hands-on scripting/automation skills (Python, JavaScript, Zapier, Power Automate, n8n, Workato).
- Experience in regulated industries (e.g., financial services, FinCrime, RegTech).
- Familiarity with AI governance frameworks, compliance, or responsible AI principles.
Benefits
- Comprehensive private healthcare
- 18 days of annual leave, increasing with tenure + bank holidays + your birthday and an additional wellness day too.
- Employee Provident Fund
- Group Life Assurance
- Work from anywhere for up to 1 month
- Flexibility in work schedules and locations, ensuring a work-life balance.
- This role can be fulfilled either with a hybrid approach or fully in-office – depending on your preference.
- An open and flexible culture that allows you to work in the best way for you.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Cloud Support Engineer in Hamburg providing technical support for cloud products and services. Responsibilities include incident analysis, documentation, and customer communication.
Treasury Management Support Analyst working within Global Payments & Liquidity at Wells Fargo. Involves client support, process improvements, and operational assignments.
Client Support Analyst assisting relationship managers with client portfolios at Barclays International. Coordinating tasks, managing relationships, and providing insights for portfolio adjustments.
Customer Support Engineer at Scality, passionate about Linux and cloud technologies, guiding customers through technical challenges. Join a global team to protect and access data securely.
Technical Support Engineer focusing on operations within a critical infrastructure team. Maintaining 24/7 operations for international clients in a dynamic environment.
Technician Support IT primarily responsible for maintenance and user support in an industrial setting. Working for an inclusive company focused on creating sustainable jobs for the disadvantaged.
Support Technician for final user equipment at SONDA. Solving incidents and configuring technology services under Sonda's model.
Technical Support Engineer providing support for Optix clients in a hybrid role. Managing technical issues and enhancing user experience with the Optix platform.
Summer Intern providing hands - on technical support in a large international enterprise environment. Opportunity to develop strong customer service and troubleshooting skills.