Customer Support Engineer at Scality, passionate about Linux and cloud technologies, guiding customers through technical challenges. Join a global team to protect and access data securely.
About the role
- Technician Support IT primarily responsible for maintenance and user support in an industrial setting. Working for an inclusive company focused on creating sustainable jobs for the disadvantaged.
Responsibilities
- You will be responsible for local IT L1.5 support / user support and act as the technical focal point on sites: maintenance of system and application software, networked desktops and laptops, and workstation configuration
- Maintenance of PCs and IT peripherals
- Maintenance of digital support tools: interactive whiteboards and displays, cameras, tablets, etc.
- Install and maintain IT equipment and software (remotely or on-site)
- Perform installation compliance tests
- Advise and assist users with software onboarding and usage
- Handle user requests: incident and malfunction management
- Monitor and follow up on user support calls
- Populate and use the incident database: follow-ups, consolidation, problem-resolution documentation, trend analysis
- Assist in identifying and analyzing recurring issues
- Perform ticketing and activity reporting
- Contribute to user satisfaction: quality and timeliness of resolution (SLA)
- Contribute to continuous improvement: identify opportunities, propose solutions with associated gains, implement and deploy them
- Enrich the knowledge base and validate entries proposed by agents and technicians within your scope
- Ensure traceability and reliably estimate remaining work for your activity to your Team Leader according to project processes (time entry, allocations)
- Update procedures and keep up to date with technological developments.
Requirements
- Proven first experience in IT support within an industrial environment
- Technical IT skills in system & network support Level 2 / user support
- Experience with industrial software; familiarity with 3D modeling software (CATIA) and industrial SCADA supervision
- ITIL awareness or certification
- Fluent French and English required (written and spoken: minimum B2)
- Required personal qualities: strong autonomy, analytical mindset, rigor, proactive attitude, punctuality, curiosity (investigative skills), and good work organization.
Benefits
- Gift vouchers
- Holiday bonuses
- Supplementary social insurance (prévoyance)
- Health insurance
- Works council benefits (CSE)
- Meal vouchers
- 50% public transport reimbursement
- Company savings plan
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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