Treasury Management Support Analyst working within Global Payments & Liquidity at Wells Fargo. Involves client support, process improvements, and operational assignments.
About the role
- Cloud Support Engineer in Hamburg providing technical support for cloud products and services. Responsibilities include incident analysis, documentation, and customer communication.
Responsibilities
- First point of contact for customers with technical inquiries and incidents in the cloud environment
- Analyze and resolve incidents as part of 1st- and 2nd-level support for cloud products (Microsoft 365, Azure, Managed Services)
- Document support cases in the ticketing system and communicate transparently with customers
- Assist with onboarding new customers and support the setup and configuration of cloud services
- Work closely with Solution Engineers and the operations team to escalate complex issues and develop sustainable solutions
- Contribute to the creation and maintenance of knowledge base articles and operational documentation
- Proactively monitor customers' systems to ensure service quality
- Actively contribute to the improvement of support processes
Requirements
- Completed training as an IT specialist for system integration (Fachinformatiker/in Systemintegration) or an equivalent qualification
- Initial experience in IT support or a helpdesk environment
- Basic knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID) and ideally basic Azure services
- Familiarity with Windows client and server operating systems and fundamental network technologies (DNS, DHCP, TCP/IP)
- Ability to work and document in a structured manner
- Strong communication skills and customer-oriented, with a genuine interest in helping resolve technical issues
- Team player and reliable
- Good written and spoken German; English skills are an advantage
- Microsoft certifications (e.g., MS-900, AZ-900) are a plus
Benefits
- Company pension plan
- HVV ProfiTicket (subsidized public transit pass)
- Subsidized professional development
- Flexible working hours
- Workation opportunities
- Company health insurance
- Snacks and beverages
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