Revenue Operations Analyst providing analytical support for sales organization at LRN. Responsible for forecasting, KPI’s, competitive analysis, and leveraging Business Intelligence tools.
About the role
- Maximize revenue, profit, and market share associated with rooms and function space for each property
- Manage processes associated with demand, revenue, forecasting, opportunity analysis, and inventory management
- Determine and manage hotels sales strategy and pricing for transient, group, and catering
- Monitor and analyze demand patterns to implement strategic daily selling strategies to drive REVPAR
- Constant monitoring of competition and recommend system settings and rate placement for each hotel
- Travel to Sage properties to evaluate the front office operation and staff
- Develop and provide training for reservations, guest service agents, and front office staff on upselling and negotiation
- Ensure appropriate reservation sales training is being conducted with property Front Office and Reservation Sales staffs
- Evaluate rate management capabilities and develop GM learning plans for market knowledge and rate setting
- Monitor daily flash reports and provide recommendations and support to staff as necessary
- Create and analyze competitive hotel information to assist decision making
- Develop selling strategies including rate, arrival patterns, length of stay, and discount rate availability
- Ensure updated information exists in all channels (Reservation systems, internet, GDS, etc.)
- Identify revenue problems and opportunities with sufficient lead time to impact revenues
- Continuously seek improvements in revenue management practices and use all yield management tools
- Manage property participation and production through internet sites and distribution channels (CRO, GDS, ADS, Travel Agency Consortiums)
- Develop Business and Marketing Plans and provide Displacement Analysis solutions
- Teach and coach company managers to strive for revenue forecasts accurate within 5%
- Lead the annual Request for Proposal (RFP) process
Requirements
- Four year degree preferred
- A minimum of two years’ experience and proven revenue management or reservations experience
- Multi-property experience strongly preferred
- Excellent knowledge of transient, group, and catering customer segments
- Excellent personal management skills; time management, meeting deadlines, effective communication and presentations skills
- Excellent understanding of total hotel revenue management concepts, processes, and systems
- Understands both Brand strategies and cultures and Independent Hotel positioning
- Knowledge of advanced revenue management techniques
Benefits
- Unlimited paid time off
- Medical, dental, & vision insurance
- Eligible to participate in the Company’s 401(k) program with employer matching
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid FMLA leave for up to a period of 12 weeks
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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