Technical Support Analyst responsible for onboarding partners and ensuring technical excellence in Digital Cash ecosystem integrations. Collaborating with internal teams and providing advanced API support in São Paulo.
About the role
- Technical Support Engineer providing first-line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Responsibilities
- Monitor IDEMIA services and applications to spot issues early
- Provide fast, first-line support to customers while meeting strict SLA's
- Troubleshoot and resolve technical problems related to IDEMIA applications
- Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered
- Work independently to diagnose problems while following IDEMIA support standards
- Build trust with customers by offering clear, reliable technical assistance
- Collaborate with support teams and suppliers to ensure high service performance
- Track second-level support actions to ensure they meet quality and schedule expectations
- Contribute to documentation, training and knowledge-base updates
- Ensure quick operational recovery during failures using standard ad-hoc solutions
- Share knowledge with your team to help improve overall service quality
Requirements
- Basic experience with bash scripting and working in Unix/Linux (Ubuntu) environments
- Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries
- Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures)
- Basic knowledge of computer networking
- General understanding of cloud computing, especially Microsoft Azure
- Advanced English communication skills
Benefits
- Opportunities to learn cutting-edge technologies and grow your career
- Work with a diverse international team in a fast-paced, innovative environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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