Senior Analyst driving scale and optimization of Mastercard's global Partner ecosystem operations. Collaborating with cross - functional teams on tools and processes for partner success.
About the role
- Agent Relations Representative supporting ACA healthcare program by assisting independent insurance agents. Providing onboarding, support, and guidance on ACA compliance and enrollment tools.
Responsibilities
- Be the main point of contact for licensed insurance agents and agency partners
- Provide onboarding, training, and ongoing support to new and existing agents
- Answer agent questions via phone, email, and chat – and solve problems with a positive attitude
- Stay informed on ACA plan updates, compliance, and regulations
- Troubleshoot technical issues related to enrollment platforms or quoting tools
- Track agent performance and help drive engagement and results
- Work with internal departments like Compliance, IT, and Marketing to support program improvements
- Keep detailed notes in our CRM on all agent interactions
Requirements
- 1–2 years of experience in health insurance, agent support, or customer service ( ACA experience a big plus! )
- Strong communication and interpersonal skills – you enjoy helping people!
- Organized, tech-savvy, and able to learn new systems quickly
- Experience with Microsoft Office, CRM systems, and online platforms
- Able to handle fast-paced days, multitask, and stay cool under pressure
- Problem-solver with great written and verbal communication skills
Benefits
- Help make a real difference in people’s access to affordable healthcare
- Support a network of hardworking agents and play a key role in their success
- Be part of a collaborative, solutions-oriented team
- Opportunities for growth and advancement in the health insurance industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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