Key Account Manager focusing on aviation finance, building relationships, and delivering data - driven solutions. Partnering with clients to drive business growth and optimize operations using Cirium’s insights.
About the role
- Senior Analyst driving scale and optimization of Mastercard's global Partner ecosystem operations. Collaborating with cross-functional teams on tools and processes for partner success.
Responsibilities
- Support global roadmap, optimization, and evolution of Partnerships Operations systems, with a focus on scalability, data integrity, and user experience.
- Partner with cross functional teams to design, launch, and enhance innovative tools that support partner programs, partner lifecycle workflows, and co selling/co marketing motions.
- Gather business requirements, translate needs into user stories, collaborate with technology teams, and support end to end testing and deployment of enhancements.
- Drive adoption, training, and user enablement for PRM, partner portal, and partner ops systems.
- Provide technical and operational support across partnership tools including onboarding, deal registration, partner program management, partner communications, and performance tracking.
- Support and evolve a modern Partnerships Tech Stack, including:
- o PRM platforms (Salesforce PRM, Impartner, Allbound, etc.)
- o Account mapping and ecosystem tools (e.g., Crossbeam, Reveal, PartnerTap)
- o Partner onboarding/workflow platforms
- o Partner experience portals
- o Integrations across CRM, partner data, and co selling systems
- Partner with Partnerships Enablement team to drive operational tasks tied to partner lifecycle activities, program updates, and portal-driven processes.
- Conduct regular quality checks and data audits across partnership systems to ensure consistent, accurate, and actionable data.
- Investigate and resolve system issues, data discrepancies, and user inquiries in alignment with Systems Ops processes.
Requirements
- BS/BA degree or equivalent combination of education and experience
- Experience as a business analyst, product owner, systems analyst, consultant, or similar role supporting operational systems
- Demonstrated expertise supporting or implementing CRM/PRM systems and partnership operations platforms
- Hands on experience with Partner Relationship Management tools (Salesforce PRM, Impartner, Allbound, etc.)
- Familiarity with account mapping tools such as Crossbeam, Reveal, or similar partner ecosystem platforms
- Understanding of partner ecosystem operations: onboarding, deal registration, partner segmentation, program tiers, incentives, and co selling workflows
- Strong analytical problem-solving skills with a detail oriented and results driven approach
- Excellent written and verbal communication skills
- Ability to work independently and maintain confidentiality
- Proficiency in Microsoft Word, Excel, and PowerPoint; Visio is a plus
Benefits
- Health insurance
- Retirement plans
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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