Administrator providing essential administrative support to North Wales Branch officials and stakeholders. Handling member inquiries and maintaining organizational processes in a hybrid role.
Responsibilities
Be the first point of contact for Branch enquiries from Members, Special Constables, Federation Representatives and other PFEW stakeholders, ensuring enquiries are logged and passed on to the relevant colleague
Responsible for the Branch email box and triaging enquiries and escalating issues when required, liaising with various stakeholders
Ensure Branch administrative and filing processes are followed
Provide administrative support, creating and sending letters, updating files, sending email communication and filing
Support elected officials with travel arrangements and diary management
Updating members details on the CRM system
Collating reports and updates on members cases
Responsible for branch supplier relationships and processing of invoices
Organising long service recognition awards and managing the Branch annual calendar of recognition
Upload and maintain Members details on the Group Insurance Scheme and provide reports
Other administrative tasks as and when required
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Requirements
Previous administration experience
Excellent communication skills and able to build relationships
Well organised, demonstrates initiative and able to multitask
Proficient in MS Office suite and experience of working on CRM systems
Professional, courteous and able to work confidentially
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Benefits
We offer multiple benefits to our Branch employees including: hybrid working, competitive salary, life assurance, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….******
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