Systemadministrator ACD addressing 2nd - & 3rd - Level - Support needs for IT services across 6,000 colleagues. Responsible for ACD systems from installation to maintenance while fostering technology input.
About the role
- Sales Portal Administrator managing all referral portal platforms for VitalCaring Group. Leading data-driven approaches in healthcare service operations and support.
Responsibilities
- Lead and manage all referral portal platforms: maintaining configurations, service line rules, coverage areas, payor matrices, and branding.
- Ensure listing accuracy across all hospital and third-party portals by partnering with Intake, RCM, and Operations.
- Grant and manage user access & permissions while ensuring consistent workflows and communication.
- Build and deliver dashboards and reports that track referral volume, acceptance trends, response times, conversion rates, and leakage opportunities.
- Spot and solve barriers in partnership with Sales, Intake, IT, and Operations—removing roadblocks and improving workflows.
- Provide hands-on support for the Sales and Intake teams for troubleshooting, updates, and portal optimization needs.
- Drive automation and AI-supported workflows by partnering with IT and cross-functional teams.
- Maintain portal documentation including requirements, contacts, and best practices.
- Reduce manual effort through smarter configuration, standardized processes, and continuous improvement.
- Support accuracy of sales-related data in CRM, EMR, and related systems.
Requirements
- 2+ years in referral management, healthcare operations, intake, or sales support
- Experience with Epic, Aidin, WellSky, or similar platforms
- Strong attention to detail and process ownership
- Ability to manage multiple systems and competing priorities
- Clear, confident communication skills
- Analytical mindset with the ability to translate data into insights
- Tech-savvy, proactive, and consistently solution-oriented
- High sense of accountability and follow-through
- Comfortable working cross-functionally in a fast-moving environment
Benefits
- Medical, Dental & Vision
- Pharmacy Benefits
- Virtual & Mental Health Support
- Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
- Supplemental Health & Life Insurance
- 401(k) with Company Match
- Employee Referral Program
- Prepaid Legal Plans
- Identity Theft Protection
- Paid Time Off
- Pet Insurance
- Tuition & Continuing Education Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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