Systemadministrator ACD addressing 2nd- & 3rd-Level-Support needs for IT services across 6,000 colleagues. Responsible for ACD systems from installation to maintenance while fostering technology input.
Responsibilities
Analyze, plan, and prepare the deployment of new technologies
Responsible for the installation of ACD systems (from development and design through assembly and commissioning)
Operate and maintain ACD systems (administration, maintenance, and upkeep)
Handle incident reports in 2nd-level support and coordinate 3rd-level support when necessary
Requirements
University degree in information technology (or equivalent) or completed vocational training in information/communication technology
Initial professional experience and knowledge in ACD technology, IT and network engineering, and programming/scripting languages
Good German and English skills (at least B2 level)
Benefits
Remote work (home office) option
Financial contribution toward a Deutschlandticket or job ticket
Company bike (bicycle leasing)
Free on-site car and bicycle parking
Training and development opportunities (e.g., e-learning platform)
24/7 group accident insurance
Company pension scheme (occupational pension)
Free fitness programs with an in-house health trainer
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