Senior Administrative Assistant responsible for providing confidential administrative support to the Director. Handling inquiries, conducting research, and maintaining project documentation.
OF
Hybrid Administrative Coordinator
Posted 4 months ago
About the role
- Administrative Coordinator handling phone transfers and patient referral processes at OBCC. Collaborating with facilities and maintaining records for patient support services.
Responsibilities
- Phone Transfer Intake: continually receives and administers all incoming calls and inquiries about OBCC support services in a quick and accurate fashion.
- Gathers pertinent information from referral sources.
- Provides solution focused customer service.
- Coordination of Transfers: Obtains initial clinical, insurance, and demographic information.
- Navigates charting platform to utilize tools in order to find acceptable placement options.
- Continual follow up with referring and accepting locations at appropriate pre-defined intervals to help facilitate transfers.
- Documentation: documents, maintains records, evaluates, and collects statistics relating to transfers, assessments, and patient needs.
- Program & Team support: Attends department, facility, and staff meetings, trainings, and development activities.
- Participates in program planning and development.
- Maintains commitment to personal and professional development and continuing education by attending all mandatory in-services offered since last review.
- Conducts self in a manner which reflects the mission of Oregon Health & Sciences University.
- Continuous Improvement: Continuous evaluation and development of program tools to ensure most accurate information is available and peak program optimization achieved.
- Supports leadership in feedback to both referent and accepting hospitals on processes, communication, and interpersonal interactions.
Requirements
- Four years of general office or secretarial experience; OR An Associate’s degree or certificate in office occupations or office technology and two years of general office or secretarial experience; OR A Bachelor’s degree and two years of general office or secretarial experience; OR An equivalent combination of training and experience.
- Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
- Training as a medical scribe, CNA, MA, or equivalent relevant experience.
- Demonstrated ability to work in a high stress, high acuity setting.
- Demonstrated ability to adapt to rapidly and constantly changing work environment.
- Knowledge of medical terminology.
- Demonstrated ability to direct and control multiple critical communications events simultaneously.
- Demonstrated ability to work in a team-oriented, high stress environment with competing priorities, while also working independently.
- Demonstrated exceptional customer service skills; highly proficient in verbal communications with widely diverse interactions.
- Experience with multiple phones with multiple lines and extremely high call volume.
- Type 50 WPM
Benefits
- Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
- Two separate above market pension plans to choose from
- Vacation- up to 200 hours per year depending on length of service
- Sick Leave- up to 96 hours per year
- 8 paid holidays per year
- Substantial Tri-met and C-Tran discounts
- Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)
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