Assistant Front Office Manager supporting luxury hotel operations and ensuring guest satisfaction. Overseeing Front Office staff, check - in/check - out processes, and coordinating with multiple departments.
About the role
- Administrative Assistant providing support to leaders and internal teams at Localiza&Co. Responsibilities include optimizing client service processes and supporting operational improvements.
Responsibilities
- Provide support to leaders and teams in serving customers and internal departments via email, phone (internal and external) and other communication channels;
- Map current workflows and processes, identifying opportunities for improvement;
- Assist in optimizing and automating the workflows identified during mappings;
- Assess the impact of supplier/vendor registrations on the vehicle service journey and support the management of related processes and communications;
- Innovate, test and support the implementation of new tools and systems that enhance the customer experience;
- Contribute to performance and results analysis for the area;
- Help reduce SLAs by completing customer requests on time, ensuring quality and focusing on the customer experience.
Requirements
- High school diploma (required);
- Preferred experience in B2B and B2C customer relations;
- Intermediate proficiency in Microsoft Office;
- Experience with back-office activities.
Benefits
- Profit sharing
- Food voucher
- Meal voucher
- Health insurance
- Dental insurance
- Gympass
- Private pension plan
- Transportation allowance
- Allya
- Unlimited access to courses at our Localiza University
- Internal training and development programs
- Employee discounts on vehicle purchases and rentals
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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