Administrative Assistant supporting the Business and Relationship Management Latin America group in São Paulo. Coordinating marketing events, managing business files, and providing customer service support.
VB
Hybrid Administrative Assistant – Exclusive for Professionals with Disabilities
Posted 2 months ago
About the role
- Assistente Administrativo supporting customer experience at Vivo, handling customer complaints and engaging with clients via resolution processes.
Responsibilities
- Forward and liaise with the responsible department for cases that require action to resolve the complaint.
- Monitor the resolution by partner areas to ensure deadlines are met, escalating issues when necessary.
- Identify opportunities to improve processes that impact the customer.
- Ensure the integrity of information and the quality of responses sent to customers.
- Consult company systems to diagnose customer issues and apply corrections and reimbursements.
- Report difficulties and opportunities to the supplier to facilitate task execution.
- Deliver metrics focused on excellence and customer satisfaction. Collect suggestions for improvements to processes that are unsatisfactory from the customer or business perspective.
- Be familiar with Telefônica’s Environmental Policy and apply it to daily activities to ensure the company’s best practices for environmental management.
- Lead and implement customer relationship management actions focused on resolution of financial issues and other innovation initiatives (AI) to increase customer satisfaction.
- Propose improvements and new workflows to simplify processes in line with market trends.
- Monitor end-to-end mapped journeys and implement proposed improvements to reduce friction and avoid undue costs.
- Responsible for preparing qualitative diagnostics of the customer journey, capturing ideas and implementing improvements.
Requirements
- Proactive and organized profile
- Strong ability to work in a team and interface with other business areas
- Analytical and communicative profile
- Knowledge of Excel and PowerPoint
Benefits
- Choose the benefit that best suits you and your dependents via a digital platform offering categories such as Gym, Meal Voucher, Food Voucher, Pharmacy Assistance, Medical and Dental Plans, and Life Insurance;
- Company mobile phone — a brand new smartphone for you!
- Unlimited voice and data plan — truly unlimited — on Vivo’s network, now even faster with 5G!
- An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
- Eligible to receive an annual Bonus or PPR;
- Plan your future with a Private Pension plan;
- Have children? You will be entitled to a subsidy to help with school, daycare or nanny expenses;
- Work in an environment that respects your personality, clothing style and individuality — be authentic. #ComeAsYouAre
- Work remotely up to 3 days per week. #Mobility
- Flexible working hours;
- Enjoy a day off to celebrate your birthday (Day Off);
- Participate in one of the largest corporate volunteering programs and help make a difference;
- Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, certifications and online courses;
- Advance your career through our Internal Recruitment Program, in Brazil or abroad — we operate in more than 17 countries! #VivoMyCareer
- Access initiatives to improve your physical, emotional and social health through #VivoWellBeing, which encourages healthy habits and better quality of life — services include consultations with nutritionists, psychologists, social services, telemedicine, and more!
- #JoinVivo
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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