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About the role
- Account Manager for ComPsych managing client satisfaction, program delivery, and growth across employee assistance and wellness services in Toronto or Ottawa.
Responsibilities
- Manage a diverse block of customers and be responsible for successful delivery of ComPsych’s global employee assistance, behavioral health, wellness and work-life services
- Manage the overall customer satisfaction and profitability of assigned customers
- Demonstrate a thorough understanding of customers' business, human capital and benefits concerns
- Appropriately position ComPsych's value proposition with beneficial solutions to meet customer needs
- Retain and grow book of business by meeting customer satisfaction ratings and identifying upsell opportunities
- Implement and manage effective delivery of customers' programs including communication strategies, customer training, issue resolution and utilization reporting
- Establish and build strong working relationships with ComPsych’s business leaders and team members
- Collaborate with internal partners to ensure flawless service delivery
- Perform other duties as assigned
Requirements
- BS/BA required
- Account management experience required
- Experience working in insurance, benefits, healthcare or human resources-related services (a plus)
- Proven track record of successfully selling additional service lines to current customers
- Stable work history required
- Computer literacy in Microsoft Office Suite required
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
- Self-starter with ability to multi-task and work autonomously
- Excellent organizational and project management skills
- Effective interpersonal and communication skills
- Must reside in the greater Toronto Area or Ottawa and able to travel as necessary to meet with new and existing customers (approximate travel required is 25%)
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