Hybrid Account Manager – TEPEZZA, Rare Disease

at Amgen

• Job title: Account Manager – TEPEZZA, Rare Disease
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $148,687 - $177,264 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Raleigh, United States

About the role

• Account Manager driving product utilization for TEPEZZA in Raleigh, NC. Building relationships with healthcare professionals to support rare disease treatments.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Requirements

• Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination
• Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams
• Prior experience working in or with Endocrinology or Ophthalmology strongly preferred
• Familiarity with infused therapies, buy-and-bill products, products under medical benefit highly desired
• Experience engaging within community practices, academic centers, IDNs, hospital systems
• Strong knowledge of payer policies, reimbursement processes, and managed markets is a plus; experience negotiating access or navigating formulary pathways is preferred for more strategic roles
• Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences
• Excellent interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders
• High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
• Willingness to travel approximately including occasional overnight or weekend travel as needed.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• Group medical, dental and vision coverage
• Life and disability insurance
• Flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible