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Hybrid Account Manager – TEPEZZA, Rare Disease

at Amgen
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Posted last week

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About the role

  • Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
  • Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
  • Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
  • Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
  • Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
  • Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
  • Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
  • Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
  • Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
  • Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
  • Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
  • Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
  • Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
  • Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Requirements

  • Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination
  • Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams
  • Prior experience working in or with Endocrinology or Ophthalmology strongly preferred
  • Familiarity with infused therapies, buy-and-bill products, products under medical benefit highly desired
  • Experience engaging within community practices, academic centers, IDNs, hospital systems
  • Strong knowledge of payer policies, reimbursement processes, and managed markets is a plus; experience negotiating access or navigating formulary pathways is preferred for more strategic roles
  • Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences
  • Excellent interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders
  • High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
  • Willingness to travel approximately including occasional overnight or weekend travel as needed.

Benefits

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
  • Group medical, dental and vision coverage
  • Life and disability insurance
  • Flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements, where possible

Job title

Account Manager – TEPEZZA, Rare Disease

Job type

Full Time

Experience level

Mid levelSenior

Salary

$148,687 - $177,264 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridRaleighUnited States

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