SB
Score Group BrasilAccount Manager
Account Manager ensuring strategic alignment and operational processes for major client projects. Leading teams to deliver integrated communications and maintaining client relations effectively.
About the role
- Management of a portfolio of client accounts relating to automobile, property and general liability exposures.
- Establish and implementation of Best Handling Practices unique to each client.
- Respond to client stakeholders and internal stakeholders (operations, sales) and address inquiries/concerns as needed.
- Create and maintain Service Level Agreements and Claims Handling Process/Guideline documents per client contractual obligations.
- Conduct regular stewardship and client-facing meetings.
- Support achievement of financial and production targets through management of KPIs (abeyance, adjuster billings, claims response times, cycle times, account receivables).
- Adjuster performance management via quality assurance reviews, audits, regular adjuster meetings, and complaint management.
- Weekly review of the operational dashboard KPI targets.
- Provide potential leadership, guidance and mentoring of a dedicated adjusting team.
- Act in a consultative and advisory capacity on claims matters and technical issues.
- Participate in the RFP process for new business and existing client contract renewals.
Requirements
- University Degree and/or CIP/FCIP Designation
- Minimum of 5-7 years’ experience in Property & Casualty claims adjusting
- Multi provincial experience preferred
- Supervisory experience is an asset
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Strong communication skills, including listening, interviewing, negotiating, and ability to flex style appropriate to audience
- Demonstrated organizational skills with ability to prioritize and manage conflicting priorities
- Strong computer skills including Microsoft Office Suite (Excel, Word, PowerPoint) and ability to learn new technical systems
- Proactive and positive approach to customer service
- Strong interpersonal skills to deal with conflict and difficult situations
- Strong negotiation skills
- Ability to speak and write in French is an asset
Benefits
- Supported by experienced local claims support, centralized after hours support, and dictation services.
- Compensated for billable hours and other costs.
- Flex-benefit plan allowing customization of coverage with options for taxable and non-taxable health care spending.
- Continuous education fees reimbursed to maintain license.
- Balanced workload to manage abeyance and quality levels.
- Accommodations available on request for candidates with disabilities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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