Senior Key Account Manager managing client portfolios at International SOS, focusing on service excellence and client retention. Expert in B2B sales and relationship management with a multinational scope.
About the role
- Account Manager overseeing restaurant portfolios and enhancing Grubhub accounts. Cultivating relationships and driving growth within a fast-paced environment.
Responsibilities
- Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
- Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
- Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
- Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
- Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
- Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
- Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
- Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.
Requirements
- Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
- Bachelor’s Degree or equivalent years of experience and High School degree/GED required
- 1-2 years of Sales experience.
- Experience working with (or selling to) restaurant owners is a major plus.
- Restaurant experience is also a plus.
- Mandarin Speaking
- Native-level fluency in English is required.
- Candidates fluent in Mandarin or Spanish are strongly preferred.
- Strong verbal and written communication skills
- Confident making outbound dials on the phone
- Proven track record of success in meeting and exceeding goals
- Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
- Strong computer skills (MS Office, Google products) with the ability to quickly learn new software.
- Experience with Salesforce.com or similar CRM is a plus.
Benefits
- PTO. Grubhub employees enjoy a generous amount of time to recharge.
- Health and Wellness. Excellent medical, dental and vision benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
- Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
- Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
- Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.
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