Sales professional developing and expanding client relationships for EHS solutions. Driving new business growth while maintaining strong stakeholder engagement in a hybrid work environment.
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Hybrid Senior Complaints Coordinator – FDO Escalations – Fraud Account Management Investigations Solutions
Posted 2 hours ago
About the role
- Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
Responsibilities
- Provide the best customer service
- Advocate for customers and own issue resolution
- Handle complaints and escalated situations
- Investigate customer concerns and report trending issues
- Support other customer service advocates and guide them in problem solving
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 1 year of Fraud or Disputes experience
- Preferred: At least 4 years of Customer Service or Call Center experience
- Preferred: At least 1 year of experience in the Financial Industry
- Preferred: At least 1 year of escalated call experience
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
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