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Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
About the role
- Employee Benefits Account Manager at Acrisure, responsible for client relations and insurance advice. Combining technology with personal service in a hybrid work setting.
Responsibilities
- Responsible for clients’ employee benefit experience
- accountable for developing and executing the benefit section of the Game Plan
- ensuring service standards are met
- Directs/Mentors/Coaches Associate Account Managers (AAM) supporting the assigned employee benefit client
- Acts as an ambassador with vendors and carriers promoting positive working relationships
- Creates client renewal strategy and ensures that it is successfully executed by the team
- Directs client benefit communication needs including wellness programs and benefit enrollment
- Stays up to date with industry trends
Requirements
- Current Insurance License in Health and Life for the state in which your agency office is located *Preferred*
- Ability to work toward professional designation
- Strong computer skills and a high level of comfort in a virtual work setting
- Strong knowledge of Microsoft Office products
- Excellent verbal and written communication abilities
- Ability to work well on a team
- Strong organizational and multi-tasking abilities
- Bilingual (English/Spanish preferred)
Benefits
- Comprehensive medical insurance, dental insurance, and vision insurance
- life and disability insurance
- fertility benefits
- wellness resources
- and paid sick time
- Generous paid time off and holidays
- Employee Assistance Program (EAP)
- complimentary Calm app subscription
- Immediate vesting in a 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- commuter benefits
- employee discount programs
- Paid maternity leave and paid paternity leave (including for adoptive parents)
- legal plan options
- pet insurance coverage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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