Senior Key Account Manager managing client portfolios at International SOS, focusing on service excellence and client retention. Expert in B2B sales and relationship management with a multinational scope.
Responsibilities
Manage a portfolio of strategic clients across the entire client lifecycle, from onboarding and engagement through to retention.
Provide robust support across all medical and security service lines (proposal generation, pricing, and contract negotiation).
Efficiently manage accounts and retain all existing clients to ensure contract renewals prior to expiry.
Maximize sales opportunities (upselling/cross-selling) with existing clients by offering additional services.
Develop and implement account management plans for strategic clients.
Anticipate and uncover client needs by expanding your network.
Maximize business development opportunities with other distribution partners.
Build pipeline using social networks and LinkedIn. Ensure Salesforce is kept up to date.
Mentor Account Managers and collaborate with our medical and security teams.
Requirements
Proven expertise in managing large accounts for international clients.
Ability to build, maintain, and close a pipeline of sales opportunities.
Minimum of 5 years' experience selling complex services in a B2B environment.
Ability to develop, manage, and progress a pipeline of sales opportunities.
Excellent verbal and written communication skills.
Strong interpersonal and analytical skills.
Fluent in French and English, both written and spoken.
Benefits
Global work environment: Thrive in a matrixed, international, multicultural workplace that values diversity and collaboration.
Transport: 50% reimbursement for public transportation.
Health and wellbeing: Benefit from comprehensive health insurance coverage.
Meal vouchers: €10 per working day.
Employment status: Managerial role with a forfait/annualized hours arrangement.
Additional benefits: Access various other perks, including gift vouchers, holiday vouchers, culture vouchers, and more to enhance your overall work experience.
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