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Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
About the role
- Account Manager focused on client relations and account management for DOCOsoft in London. Responsible for upselling solutions and managing account renewals within the London insurance market.
Responsibilities
- Responsible for all areas of account management
- Increase streams of revenue through upselling
- Build strong relationships with clients
- Develop and execute a plan to manage all account renewals
- Stay informed of industry trends and competition.
Requirements
- Proven experience and in-depth understanding of managing accounts
- 2-3 years exp preferable in the InsurTech or Fintech space
- Experience of London insurance market ideal
- Strong results orientation
- Exceptional negotiation and closing skills
- Ability to prioritise tasks and clients
- Confidence and calm when interacting with senior audiences
- High level of initiative and self-motivation.
Benefits
- 25 days Annual Leave
- Private pension
- Bonus scheme
- Private health
- Life assurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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