Global Corporate Account Manager at Ecolab promoting industry - leading programs for water, hygiene, and infection prevention solutions across multiple customer segments. Leading sales objectives and developing customer strategies in a business - to - business environment.
About the role
- Account Manager managing client relationships and engagement for Law Business Research. Building stakeholder relationships, supporting growth initiatives, and ensuring client satisfaction.
Responsibilities
- Build and maintain positive relationships with stakeholders across assigned accounts through regular check-ins, responsive communication, and a service-oriented approach.
- Assist in gathering client feedback and usage data to identify opportunities for improvement and growth.
- Attend selected industry events, conferences, and product demos to gain exposure to the market and support client engagement activities.
- Work closely with the Client Services team to ensure smooth onboarding, renewal processes, and ongoing client satisfaction.
- Contribute to account plans by providing client insights and supporting initiatives aligned with client goals and product capabilities.
- Assist in the preparation of proposals and presentations, ensuring materials are tailored to client needs and aligned with company messaging.
- Support upselling and cross-selling efforts by identifying potential opportunities and collaborating with senior account managers to execute plans.
- Share client feedback with internal teams to help inform product improvements and support successful launches.
- Maintain accurate records of client interactions and sales activities in the CRM system, ensuring compliance with GDPR and internal processes.
- Work towards monthly and quarterly targets with guidance from senior team members, demonstrating a proactive and results-oriented mindset.
- Participate in team meetings, training sessions, and knowledge-sharing initiatives. Learn from experienced colleagues and contribute to a positive team culture.
- Embody our core values of Collaboration, Excellence, Respect, Agility, and Humility in all client and team interactions.
Requirements
- Minimum 2 years of B2B Account Management experience, ideally within a structured sales environment (e.g., MEDDIC, Challenger, SPIN), with exposure to strategic growth initiatives in client-facing roles.
- Track record of success in subscription-based sales, preferably within a data, analytics, or content-driven business model, with demonstrable client retention and growth achievements.
- Strong communication skills, both verbal and written, with the ability to present confidently, build trust, and influence stakeholders across client organizations.
- Understanding of account-based marketing (ABM) principles and experience supporting targeted campaigns to drive engagement and expansion within existing accounts.
- Experience managing multi-stakeholder relationships, including supporting procurement and contract processes in collaboration with legal and compliance teams.
- Organised and detail-oriented, with solid forecasting, reporting, and pipeline management skills. Able to manage multiple priorities and deadlines effectively.
- Proficient in CRM systems, particularly Salesforce, with a commitment to maintaining accurate records and using data to inform account strategy and decision-making.
- Commercially minded and collaborative, with a passion for client success and a proactive approach to working cross-functionally with product, marketing, and client services teams.
- Confident and professional telephone manner, with strong influencing and negotiation skills developed through client interactions and deal support.
- Self-motivated and resilient, with a consistent record of meeting sales targets and contributing to team goals in dynamic environments.
- International outlook is a plus, including experience supporting global or multi-regional accounts and an appreciation of cultural nuances in client engagement.
- Team-oriented, with a willingness to share knowledge and support junior colleagues, contributing to a positive and high-performing team culture.
- Experience in the legal or professional services sector is advantageous, particularly in understanding client workflows and data needs.
Benefits
- Eye care
- Employee Assistance Programme
- A day off for your birthday
- Pension (4% employer contribution and 4% employee contribution)
- Life assurance
- Cycle to work scheme
- Season ticket loan
- £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
- Puregym access
- Perks at work platform access
- Access to Employee Affinity Networks
- Mentoring scheme
- Volunteering Day
- Mortgage Advice
- Work from anywhere (2 weeks)
- Generous parental leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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