LM
Key Account Manager at Zeelandia UK managing key accounts in the bakery ingredients sector. Delivering annual sales plans and contributing to company strategy while collaborating with cross - functional teams.
About the role
- Identify, approach, and onboard new merchants across various industries to adopt our payment services (e.g., QR payments, e-wallets).
- Build and maintain strong relationships with existing merchants to drive transaction volume, retention, and overall satisfaction.
- Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
- Collaborate with internal teams (Product, Technology, Operations) to ensure smooth onboarding and integration.
- Act as the main point of contact for merchant queries, support requests, and escalations.
- Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling.
- Stay informed on industry trends, competitor offerings, and customer needs within the payments and fintech space.
- Has experience in handling regional accounts such as North America, Latin America, EMEA, and Asia-Pacific.
Requirements
- Bachelor’s degree in Business, Finance, Marketing, or related field.
- With 1–3 years of experience in merchant acquisition, key account management, or business development, preferably in fintech, banking, payments, or e-commerce.
- Proven experience in sales, business development, or account management within fintech, payments, or financial services.
- Strong negotiation, communication, and relationship management skills.
- Ability to analyze data and identify actionable insights for account growth.
- Self-motivated, target-driven, and able to work in a fast-paced environment.
- Familiarity with remittance, payment gateways, or digital wallets is an advantage.
- Familiarity with Web3 ecosystems, crypto products, or blockchain technologies is a strong advantage.
- Ability to speak and understand Mandarin Chinese is a plus.
Benefits
- Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
- Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
- A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Job title
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