Account Management Ops Analyst facilitating onboarding and maintenance of accounts at Bank of America. Providing operational support for internal business partners and external clients in the Wealth Management sector.
About the role
- Account Manager developing relationships with merchants and partners across various industries at Coins. Focused on driving customer satisfaction and account growth in fintech space.
Responsibilities
- Identify, approach, and onboard new merchants across various industries to adopt our payment services (e.g., QR payments, e-wallets).
- Build and maintain strong relationships with existing merchants to drive transaction volume, retention, and overall satisfaction.
- Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
- Collaborate with internal teams (Product, Technology, Operations) to ensure smooth onboarding and integration.
- Act as the main point of contact for merchant queries, support requests, and escalations.
- Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling.
- Stay informed on industry trends, competitor offerings, and customer needs within the payments and fintech space.
- Has experience in handling regional accounts such as North America, Latin America, EMEA, and Asia-Pacific.
Requirements
- Bachelor’s degree in Business, Finance, Marketing, or related field.
- With 1–3 years of experience in merchant acquisition, key account management, or business development, preferably in fintech, banking, payments, or e-commerce.
- Proven experience in sales, business development, or account management within fintech, payments, or financial services.
- Strong negotiation, communication, and relationship management skills.
- Ability to analyze data and identify actionable insights for account growth.
- Self-motivated, target-driven, and able to work in a fast-paced environment.
- Familiarity with remittance, payment gateways, or digital wallets is an advantage.
- Familiarity with Web3 ecosystems, crypto products, or blockchain technologies is a strong advantage.
- Ability to speak and understand Mandarin Chinese is a plus.
Benefits
- Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
- Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
- A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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