Account Manager at Infobip responsible for growing, retaining, and ensuring success of Tier 1 customers. Focusing on customer advocacy and internal coordination for performance metrics and optimal satisfaction.
About the role
- Account Manager at Farm Creek Insurance assisting clients and supporting sales agents with policy changes and excellent customer service. Engaging clients through various communication channels.
Responsibilities
- Supporting agents by processing policy changes, updating policies on an agent’s behalf, attaching documentation, running reports, and entering data
- Engaging with clients via phone, email, text and in office to provide excellent customer service, including taking claim information, providing billing assistance, assisting with policy changes (such as adding a driver or changing a lender), and issuing proper insurance verification documents to clients (insurance cards, etc.)
- Proactive client contacts to review policies and upcoming changes, quote options through multiple companies and make recommendations that meet the client’s needs
- Submitting proper documentation to carriers and mortgage companies, and verifying that documents received from carriers are correct.
- Supporting Agency leadership with special projects, client development and auditing policy information
- Participating in agency-sponsored community events and service projects
Requirements
- Relevant experience in roles that require attention to detail, strong communication skills and excellent customer service
- Prior experience with the farm & ranch community or agriculture is highly preferred.
- You will be required to obtain a P&C Insurance License within 90-180 days of employment. Training and testing is paid for by our agency.
Benefits
- health insurance
- 401 K with company matching
- paid time off
- vacation time
- sick days
- Wellness Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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