Manager of Technical Account Management leading and mentoring a team at Boomi, focused on delivering successful customer outcomes and strategic account management.
About the role
- Account Manager managing beauty, wellness, and luxury client relationships. Centering on gifting and loyalty programs, ensuring seamless project execution across creative and production teams.
Responsibilities
- Manage and nurture key client accounts, with a focus on gifting and loyalty programs.
- Efficiently manage all daily external client communication relating to active briefs through production ensuring projects are delivered on time, on budget, and to the highest quality.
- Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment for a smooth project execution.
- Serve as the main point of contact for clients, maintaining solution-oriented, clear, timely, and proactive communication.
- Lead the Junior Account Manager, providing mentorship, oversight, and professional development.
- Identify opportunities to deepen client relationships, increase account value, and grow within existing portfolios.
- Implement tailored client strategies to address specific challenges, exceed sales targets, and ensure long-term client satisfaction.
- Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
- Monitor industry trends and client feedback to inform strategy to maintain Twelve’s position as a trusted and innovative partner.
- Deliver polished client presentations and seasonal reviews that highlight program performance, industry trends, and fresh opportunities to deepen client engagement.
Requirements
- 5+ years of account management experience, ideally within the beauty, wellness, lifestyle, or luxury sectors.
- Familiarity with the product development cycle as it pertains to merchandise
- Proven track record of managing and growing client accounts, with emphasis on loyalty, gifting, or promotional programs.
- Strong leadership and mentoring skills, with experience managing junior team members preferred.
- Highly organized, with the ability to manage multiple clients and projects simultaneously.
- Skilled communicator with strong negotiation abilities and a client-first mindset.
- Creative problem-solver with the ability to think strategically and deliver solutions proactively.
- Resilient, resourceful, and able to thrive in a fast-paced, client-driven environment.
Benefits
- Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
- Hybrid work environment
- Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
- Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
- Paid Parental Leave
- Summer Fridays
- Discretionary Bonuses
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