Hybrid Account Manager

at twelveNYC

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Brooklyn, United States

About the role

• Account Manager managing beauty, wellness, and luxury client relationships. Centering on gifting and loyalty programs, ensuring seamless project execution across creative and production teams.

Responsibilities

• Manage and nurture key client accounts, with a focus on gifting and loyalty programs.
• Efficiently manage all daily external client communication relating to active briefs through production ensuring projects are delivered on time, on budget, and to the highest quality.
• Coordinate and manage all internal communications related to client activity, collaborating with development, creative, and production teams to ensure timely updates and alignment for a smooth project execution.
• Serve as the main point of contact for clients, maintaining solution-oriented, clear, timely, and proactive communication.
• Lead the Junior Account Manager, providing mentorship, oversight, and professional development.
• Identify opportunities to deepen client relationships, increase account value, and grow within existing portfolios.
• Implement tailored client strategies to address specific challenges, exceed sales targets, and ensure long-term client satisfaction.
• Proactively identify and analyze needs, gaps, and areas of opportunity to capture within the client’s supply base to generate additional opportunities for Twelve.
• Monitor industry trends and client feedback to inform strategy to maintain Twelve’s position as a trusted and innovative partner.
• Deliver polished client presentations and seasonal reviews that highlight program performance, industry trends, and fresh opportunities to deepen client engagement.

Requirements

• 5+ years of account management experience, ideally within the beauty, wellness, lifestyle, or luxury sectors.
• Familiarity with the product development cycle as it pertains to merchandise
• Proven track record of managing and growing client accounts, with emphasis on loyalty, gifting, or promotional programs.
• Strong leadership and mentoring skills, with experience managing junior team members preferred.
• Highly organized, with the ability to manage multiple clients and projects simultaneously.
• Skilled communicator with strong negotiation abilities and a client-first mindset.
• Creative problem-solver with the ability to think strategically and deliver solutions proactively.
• Resilient, resourceful, and able to thrive in a fast-paced, client-driven environment.

Benefits

• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Hybrid work environment
• Mental Health Mondays: Once a month our offices close globally (that's an additional 12 days per year)
• Generous Paid Time Off -- Including your birthday, personal days, and time off around holidays
• Paid Parental Leave
• Summer Fridays
• Discretionary Bonuses