Pharma Sales Manager leading channel strategies and healthcare relationships in Malaysia. Drive sales success and foster growth in Reckitt's health division.
About the role
- Account Director managing client relationships and projects at a digital marketing agency. Collaborating with teams to deliver high-quality solutions for high-profile clients in the travel and tourism sector.
Responsibilities
- Independently manage client relationships and projects, proactively offering sound solutions to issues
- Identify and echo clients’ business needs, ensuring that every product and deliverable is aligned and reflective of their needs
- Identify opportunities to grow accounts by proposing and introducing new solutions and services based on your clients’ needs
- Maintain a working knowledge of client brand standards and assets
- Make strategic and proactive recommendations to clients, ensuring proper resource planning to meet deadlines
- Foster and nurture a positive relationship with clients, both internal and external, through frequent, professional, and strategic communication
- Be responsible for the overall project timeline, with the support of Account Coordinators and Project Managers
- Be responsible for overall project budgets and work to find efficiencies and keep projects within scope
- Uphold day to day expectations for general project management (ensuring daily stand ups, Jira follow up, testing when required, etc.)
- Keep senior management informed of project progress, ensuring that potential issues affecting client services and projects are communicated early and resolved
- Collaborate with all relevant VERB departments, engaging subject matter experts on projects and new initiatives
- Provide mentorship and leadership to Accounts team members, including assisting with onboarding as required
- Own the final quality control for all client-facing deliverables
- Identify process improvements within the organization and work with senior management to develop and implement improvements across projects
- Be a champion for positive employee morale by encouraging and energizing the wider VERB team
Requirements
- 5+ years of relevant experience
- Post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience
- Demonstrated ability to clearly and confidently present to clients and internal management
- Experience managing multiple, simultaneous, projects involving cross functional teams with budget, schedule, and resourcing constraints
- Have a general understanding of process and steps involved with:
- Website design and development
- UX testing and reporting
- Analytics Measurement Plans and Audits (GA and SEO)
- Creative campaign concept development and production, including video and audio production
- Paid Media client onboarding and reporting
- Social Media onboarding and reporting
- Editorial calendar research and development
- Building a marketing plan
- Crisis planning and issues management for digital channels
- Previous experience successfully managing large-scale and complex projects with an ability to strategize for high-profile client portfolios
- A strong understanding of digital marketing, web development technologies and the design lifecycle
- Ability to mentor team members, ensuring to be responsive to questions and support career development
- Must be comfortable working outside of regular work hours with hours sometimes extending beyond a regular work week
- Strong attention to detail
- Excellent written and verbal communication
- Highly organized with the ability to function in a fast-paced business environment
Benefits
- Vacation time available on day one
- An extra bonus week during the holidays
- An annual travel credit (for non-work related travel)
- Free office snacks and drinks
- 80% premium share option for Group Health Insurance (medical, dental, vision)
- Health spending account to top up claims
- A healthy living account
- Company matching RRSP program
- Top up for Parental/Pregnancy leave
- Remote and flexible work arrangements
- Transit and fitness discounts
- Recreational sports teams
- Learning and development opportunities with a multitude of resources
- Internal recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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