Account Manager overseeing operational service delivery in Bradford Schools PFI. Responsible for H&S standards, profitability, and performance efficiencies within the contract.
About the role
- Senior Customer Relationship Manager developing strategic account management for corporate clients. Focusing on client retention and delivering exceptional service with a hybrid work structure.
Responsibilities
- Build strong relationships at all levels with our largest clients, providing clear, data‑led insights and regular scheme performance updates
- Managing a portfolio of Group Life and Group Income Protection policies
- Deliver engaging proposition overviews, particularly for Group Income Protection clients
- Lead with a strong focus on client retention, ensuring our major corporate customers feel valued and supported
- Use data to create meaningful insights that support informed decision‑making and help clients optimise scheme outcomes and retention
- Work closely with Account Managers to strengthen relationships with key intermediaries and position us as a preferred provider
- Collaborate with Underwriters to price and complete quotation requests
- Maintain a solid understanding of the UK and international Group Risk market, applying up‑to‑date product and market knowledge effectively
- Understand and adhere to FSA requirements and the Training & Competence scheme, ensuring compliance across all activity
Requirements
- A confident, relationship‑driven professional with strong relationship‑management capabilities
- GR1 qualification - essential
- Excellent presentation skills and the ability to communicate with impact
- Proven experience in the Group Risk market or in a client‑facing, corporate account management role is essential
- Ability to lead strategic conversations and build trust with senior stakeholders
- Skilled at delivering compelling, data‑driven insights to large corporate customers
- Solid understanding of the UK Group Risk market
- Strong planning, organisation and prioritisation skills to manage a broad partner base
- Commercial acumen and negotiation strength
- Ability to identify value‑adding opportunities for customers and the business
- Self‑motivated, solutions‑focused, and comfortable managing internal and external stakeholders
- A customer centric mindset, ensuring experience sits at the heart of every interaction
Benefits
- 12% defined non-contributory pension scheme
- annual company bonus
- private medical insurance
- option to buy up to an additional 20 days or sell some of your holiday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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