Senior Customer Relationship Manager developing strategic account management for corporate clients. Focusing on client retention and delivering exceptional service with a hybrid work structure.
Responsibilities
Build strong relationships at all levels with our largest clients, providing clear, data‑led insights and regular scheme performance updates
Managing a portfolio of Group Life and Group Income Protection policies
Deliver engaging proposition overviews, particularly for Group Income Protection clients
Lead with a strong focus on client retention, ensuring our major corporate customers feel valued and supported
Use data to create meaningful insights that support informed decision‑making and help clients optimise scheme outcomes and retention
Work closely with Account Managers to strengthen relationships with key intermediaries and position us as a preferred provider
Collaborate with Underwriters to price and complete quotation requests
Maintain a solid understanding of the UK and international Group Risk market, applying up‑to‑date product and market knowledge effectively
Understand and adhere to FSA requirements and the Training & Competence scheme, ensuring compliance across all activity
Requirements
A confident, relationship‑driven professional with strong relationship‑management capabilities
GR1 qualification - essential
Excellent presentation skills and the ability to communicate with impact
Proven experience in the Group Risk market or in a client‑facing, corporate account management role is essential
Ability to lead strategic conversations and build trust with senior stakeholders
Skilled at delivering compelling, data‑driven insights to large corporate customers
Solid understanding of the UK Group Risk market
Strong planning, organisation and prioritisation skills to manage a broad partner base
Commercial acumen and negotiation strength
Ability to identify value‑adding opportunities for customers and the business
Self‑motivated, solutions‑focused, and comfortable managing internal and external stakeholders
A customer centric mindset, ensuring experience sits at the heart of every interaction
Benefits
12% defined non-contributory pension scheme
annual company bonus
private medical insurance
option to buy up to an additional 20 days or sell some of your holiday
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