Senior Customer Relationship Manager developing strategic account management for corporate clients. Focusing on client retention and delivering exceptional service with a hybrid work structure.
About the role
- Account Manager overseeing operational service delivery in Bradford Schools PFI. Responsible for H&S standards, profitability, and performance efficiencies within the contract.
Responsibilities
- Responsible for ensuring H&S standards are achieved across the contract.
- Responsible for ensuring bottom line profitability of the core operational contract, with thorough understanding and application of the P&L.
- Accountable for the core operational service delivery in line with agreed operating procedures with understanding of the organisational capabilities required for success.
- Challenge and influence changes to the status quo to drive forward financial and operational performance efficiencies.
- Drive innovation and lead changes within the core operational contract.
Requirements
- Experience working on a PFI contract or experience of working to key SLA’s.
- Must have experience in meeting contractual obligations.
- Extensive people management experience is vital.
- Experience of managing contract performance is crucial.
- Experience of managing health and safety
- Able to take and be accountable for decisions within the operational structure
- Able to lead a team and demonstrate key attributes that promote gravitas and credibility reflecting the seniority of the role.
- Demonstrated experience in understanding, implementing, and scrutinising commercial contracts is highly valued, enhancing your ability to seamlessly integrate into the role.
Benefits
- Competitive annual salary with potential yearly reviews
- Career Growth: Shine in your career with advancement opportunities
- Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
- Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
- Pension: Generous pension scheme, with extra contributions from Amey
- Flexible benefits: Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Give Back to community: Two Social Impact Days each year, for volunteering and fundraising opportunities
- Family friendly policies for new parents or if you provide care for a dependant
- Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
- Company Car/Car Allowance
- Bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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