Senior Grid Connection Manager managing the net connection process for battery storage projects in Germany. Collaborating with grid operators and internal teams to ensure project feasibility and compliance.
About the role
- Digital CX Manager overseeing end to end digital customer journey at Zurich Insurance. Optimizing digital touchpoints across Direct & Partnerships channels to drive commercial impact.
Responsibilities
- Track quote volumes, sources (aggregators, web, app), and conversion rates.
- Identify drop-off points in the quote journey and recommend UX or pricing fixes.
- Develop predictive models for quote-to-bind probability.
- Segment customers by risk, price sensitivity, and propensity to buy.
- Measure effectiveness of SMS campaigns, discounts, and renewal offers.
- Run A/B tests on pricing incentives and communication strategies.
- Monitor acceptance criteria and underwriting rules for leakage or missed opportunities.
- Recommend adjustments to improve competitiveness without compromising risk appetite.
- Build churn prediction models using TNPS, renewal behavior, and price elasticity.
- Suggest targeted retention interventions for high-risk segments.
- Create dashboards for quote conversion, retention KPIs, and campaign ROI.
- Provide actionable insights to Pricing, Marketing, and Digital teams.
Requirements
- Proven experience in digital product ownership, ideally in insurance or financial services
- Strong understanding of CX principles, accessibility standards, and digital platforms (Innoveo Skye, Salesforce Communities)
- Commercial acumen with experience in proposition development and customer incentives
- Data-driven mindset with experience using TNPS, customer insights, and AI tools e.g. ContentSquare for Digital CX Behaviour Analysis
- End to end ownership of digital journeys (quote, buy, MTA, renewal, service)
- Design & implement digital propositions (discounts, incentives, loyalty)
- Single backlog & defect triage across Website, Skye, .NET renewal and Salesforce Portal
- Customer signposting strategy in docs/emails/IVR; drive self serve
- Accessibility by design (EAA) & CX standards governance
- Measurement & A/B testing: conversion, retention, STP, TNPS
Benefits
- flexible working models
- opportunities for further training & development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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