Sales Operations Specialist providing analytical support for Sales Development Leadership teams at Zendesk. Creating dashboards, analyzing metrics, and fostering cross - functional collaboration.
About the role
- Head of Sales Operations managing operational engine for Zopa’s Retail Finance & Payments business. Leading a cross-functional team to streamline processes and improve merchant experience.
Responsibilities
- Set the vision for Sales Operations across Zopa’s Retail Finance & Payments business, creating consistent ways of working that still support different sales motions.
- Lead and grow a small Sales Ops team, embedding strong operating rhythms and a continuous improvement mindset.
- Own and optimise end-to-end commercial workflows from lead sourcing and multi-channel outreach (including AI/intent tooling) through to contract, onboarding, integration and live merchants.
- Remove friction and bottlenecks across Sales, Marketing, Product, Engineering, Compliance, Finance and Operations to reduce time-to-live and improve the merchant experience.
- Own and evolve the sales technology stack (starting with our CRM landscape), including configuration, integrations, automation, lead routing, data quality and governance.
- Build executive-level dashboards and reporting across pipeline health, forecasting, funnel performance, onboarding progress and commercial ROI — turning CRM data into actionable insights.
- Coach teams on best practice and drive strong adoption of tools and processes as we scale.
Requirements
- Strong background in Sales Ops / Rev Ops / commercial process design within fintech, payments, SaaS or a similarly regulated environment (or a GTM agency background with comparable complexity).
- Hands-on experience with CRM platforms (e.g., HubSpot and/or Salesforce), including integrations, automation, and data structures.
- Proven track record improving B2B or merchant-led sales and onboarding workflows (e.g., conversion, velocity, time-to-live, quality).
- Analytical and structured, comfortable using data to diagnose issues and influence decisions at team and leadership level.
- Confident operating in fast-changing environments, building scalable foundations where processes are still evolving.
- Strong stakeholder management across commercial and technical teams; able to align priorities and get things shipped.
- Experience leading small teams and/or delivering through others.
- Bonus: familiarity with AI sales tooling and/or some code-level competency; experience partnering closely with risk, compliance, onboarding or ops.
Benefits
- flexible ways of working
- face-to-face collaboration
- good work-life balance
- option of working from abroad for up to 120 days a year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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