Sales Operations Specialist managing day-to-day operations of sales technology at MGMA. Overseeing vendor relations, team support, and ensuring system optimizations.
Responsibilities
Oversee daily operations and health of sales technology platforms such as Outreach, LinkedIn Sales Navigator, ZoomInfo, Chorus, RingCentral.
Serve as the main point-of-contact for our sales tech vendors; meet regularly to discuss our account health, stay up to date on feature-functionality, and implement changes as needed.
Partner with internal technical teams to maintain sales technology integrations, data hygiene and functionality with our CRM in alignment with IT and data standards at MGMA.
Work with the relevant cross-functional teams on behalf of sales, regarding JIRA ticket submissions, progression, testing, etc.
Leverage CRM, PowerBI reports, and Analytics team to validate sales data, run reports, identify trends, and deliver actionable insights.
Manage and improve the content and workflows within our sales platforms (e.g., Outreach sequences, Chorus playlists, ZoomInfo lists,) in partnership with sales and enablement.
Govern the sales SharePoint sites, ensuring content is up-to-date, easily navigable, and team members are trained on best practices.
Drive day-to-day follow-through on enablement and operations projects that benefit the sales organization and our revenue goals.
Requirements
Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
Strong technical aptitude with CRM systems (Microsoft Dynamics preferred) and ticketing systems (Jira/Atlassian preferred)
Experience with sales efficiency tools used for communication and research (Outreach, LinkedIn Sales Navigator, Zoominfo, Chorus, and RingCentral preferred).
Advanced Excel skills for data validation, cross-referencing, and reporting with the ability to interpret data and translate insights into actionable recommendations.
Familiarity with Product/Software Development Lifecycle
Ability to develop strong working relationships with key external stakeholders and across all internal teams.
A proactive approach to solving operational challenges and improving processes.
Ability to work independently while proactively communicating priorities and alignment with manager.
Comfortable balancing multiple priorities and working effectively across teams.
A passion for leveraging technology to drive sales success.
Two (2) or more years of experience in sales operations, CRM reporting, or technology management.
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