Sales Operations Analyst supporting the Entertainment and Automotive Sales team at Dolby. Managing operational processes and leveraging AI tools for efficiency and data accuracy in Munich.
About the role
- Sales Operations Specialist managing day-to-day operations of sales technology at MGMA. Overseeing vendor relations, team support, and ensuring system optimizations.
Responsibilities
- Oversee daily operations and health of sales technology platforms such as Outreach, LinkedIn Sales Navigator, ZoomInfo, Chorus, RingCentral.
- Serve as the main point-of-contact for our sales tech vendors; meet regularly to discuss our account health, stay up to date on feature-functionality, and implement changes as needed.
- Partner with internal technical teams to maintain sales technology integrations, data hygiene and functionality with our CRM in alignment with IT and data standards at MGMA.
- Work with the relevant cross-functional teams on behalf of sales, regarding JIRA ticket submissions, progression, testing, etc.
- Leverage CRM, PowerBI reports, and Analytics team to validate sales data, run reports, identify trends, and deliver actionable insights.
- Manage and improve the content and workflows within our sales platforms (e.g., Outreach sequences, Chorus playlists, ZoomInfo lists,) in partnership with sales and enablement.
- Govern the sales SharePoint sites, ensuring content is up-to-date, easily navigable, and team members are trained on best practices.
- Drive day-to-day follow-through on enablement and operations projects that benefit the sales organization and our revenue goals.
Requirements
- Ability to consistently promote, support, work, and act in a manner in support of MGMA’s mission, vision, and values.
- Strong technical aptitude with CRM systems (Microsoft Dynamics preferred) and ticketing systems (Jira/Atlassian preferred)
- Experience with sales efficiency tools used for communication and research (Outreach, LinkedIn Sales Navigator, Zoominfo, Chorus, and RingCentral preferred).
- Advanced Excel skills for data validation, cross-referencing, and reporting with the ability to interpret data and translate insights into actionable recommendations.
- Familiarity with Product/Software Development Lifecycle
- Ability to develop strong working relationships with key external stakeholders and across all internal teams.
- A proactive approach to solving operational challenges and improving processes.
- Ability to work independently while proactively communicating priorities and alignment with manager.
- Comfortable balancing multiple priorities and working effectively across teams.
- A passion for leveraging technology to drive sales success.
- Two (2) or more years of experience in sales operations, CRM reporting, or technology management.
- Hands-on experience with sales tech platforms (Outreach, LinkedIn Sales Navigator, ZoomInfo, Chorus).
- Familiarity with Power BI, advanced Excel functionality, and SharePoint site management.
Benefits
- medical, dental, and vision coverage
- life insurance
- short- and long-term disability
- 401(k) plan featuring company match
- profit-sharing
- professional development opportunities
- hybrid work schedule
- employee assistance program
- three weeks of vacation
- 80 hours of sick time
- 11 paid holidays
- flexible spending account
- on-site fitness center
- volunteer opportunities
- tuition assistance
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