Hybrid Senior Manager, Transformation

at Zinnia

• Job title: Senior Manager, Transformation
• Job type: Full Time
• Experience level: Senior
• Salary: $120,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Alpharetta, United States

About the role

• Senior Manager, Transformation at Zinnia leading complex initiatives to drive measurable outcomes across departments. Focused on simplifying operating models and driving technology adoption.

Responsibilities

• Break down unclear business problems into structured, actionable workplans.
• Support the design and execution of initiatives that span multiple departments, ensuring alignment, clear ownership, and progress toward defined outcomes.
• Develop clear, simple materials that help executives and clients understand initiative status and impact.
• Offer objective views on how the organization is performing, where we can improve, and the actionable steps needed to realize the opportunities.
• Find opportunities to simplify processes and make the operating model easier to run.
• Drive adoption of new technology by supporting rollout planning, user readiness, and change management.
• Contribute to establishing standards for ways of working, delivery, and client service across the organization.
• Translate technical changes into clear, easy-to-use documentation for frontline teams.
• Facilitate training sessions to enable teams to learn new processes and tools.
• Conduct root-cause analysis on risk incidents and assess long-term control effectiveness.

Requirements

• 5+ years’ experience in consulting, technology, payments, insurance, hospitality, or similarly complex environments
• Bachelor’s degree required; Master’s degree preferred (or equivalent professional experience in liu of advanced education.)
• Distinctive problem solving skills that can be deployed across a range of topics and departments
• Experience supporting or leading cross-functional initiatives; people management experience helpful but not required.
• Ability to build trust and influence stakeholders at all levels
• Strong verbal and written communication skills, including executive-level storytelling
• Experience convening diverse groups to drive integrated solutions
• Familiarity with Risk and Compliance functions (preferred)
• Experience driving adoption of new technologies to maximize user value

Benefits

• health/dental insurance
• parental leave
• 401(k)
• incentive/bonus opportunity
• tuition reimbursement