Outreach Manager at a non - profit organization connecting individuals with services. Forge relationships and drive patient acquisition in a community - focused role.
About the role
- Senior Manager, Transformation at Zinnia leading complex initiatives to drive measurable outcomes across departments. Focused on simplifying operating models and driving technology adoption.
Responsibilities
- Break down unclear business problems into structured, actionable workplans.
- Support the design and execution of initiatives that span multiple departments, ensuring alignment, clear ownership, and progress toward defined outcomes.
- Develop clear, simple materials that help executives and clients understand initiative status and impact.
- Offer objective views on how the organization is performing, where we can improve, and the actionable steps needed to realize the opportunities.
- Find opportunities to simplify processes and make the operating model easier to run.
- Drive adoption of new technology by supporting rollout planning, user readiness, and change management.
- Contribute to establishing standards for ways of working, delivery, and client service across the organization.
- Translate technical changes into clear, easy-to-use documentation for frontline teams.
- Facilitate training sessions to enable teams to learn new processes and tools.
- Conduct root-cause analysis on risk incidents and assess long-term control effectiveness.
Requirements
- 5+ years’ experience in consulting, technology, payments, insurance, hospitality, or similarly complex environments
- Bachelor’s degree required; Master’s degree preferred (or equivalent professional experience in liu of advanced education.)
- Distinctive problem solving skills that can be deployed across a range of topics and departments
- Experience supporting or leading cross-functional initiatives; people management experience helpful but not required.
- Ability to build trust and influence stakeholders at all levels
- Strong verbal and written communication skills, including executive-level storytelling
- Experience convening diverse groups to drive integrated solutions
- Familiarity with Risk and Compliance functions (preferred)
- Experience driving adoption of new technologies to maximize user value
Benefits
- health/dental insurance
- parental leave
- 401(k)
- incentive/bonus opportunity
- tuition reimbursement
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