Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Retail Support Specialist in home furniture, managing customer communication and order management. Proactively supports studio operations within a hybrid to remote working environment.
Responsibilities
- Respond promptly to general customer and product enquiries
- Create and issue customised invoices for designers and clients
- Manage customer orders from quotation through to delivery, ensuring clear communication at each stage
- Organise and label packages with accurate customer details
- Coordinate sample requests, maintain a materials library, and track popular finishes
- Maintain positive relationships with designers, clients, and repeat customers
- Send purchase orders to factories and suppliers, confirm production details, and follow up on ETAs
- Update Shopify with accurate order statuses and ETA estimates
- Track shipments and ensure all documentation (invoices, packing labels, photos) are correctly filed
- Liaise with freight forwarders, couriers, and logistics partners to ensure on-time deliveries
- Monitor and reorder packaging or shipping supplies when needed
- Create templates for invoices, quotations, and workflow documentation
- Develop and maintain internal checklists and SOPs to streamline daily operations
- Identify and implement process improvements to simplify communication between departments
- Assist with building and maintaining the product library (SKUs, specs, pricing, materials)
- Maintain accurate digital filing and naming conventions for all projects and suppliers
- Manage and update CRM records with new leads, follow-ups, and sales outcomes
- Research new trade, hospitality, or retail opportunities aligned with the brand
- Maintain a contact list of designers, studios, and potential collaborators
- Track sales performance and help prepare monthly reports or insights
- Support new product launches by coordinating backend setup, timelines, and materials
- Identify inefficiencies in workflow and propose automation or template solutions
- Conduct cost-comparison research for freight, suppliers, and production methods
- Collaborate with management on improving order-to-delivery timelines and customer satisfaction
- Participate in strategic planning sessions, contributing ideas for scaling operations and marketing reach
Requirements
- 2–3 years of experience in a design, home furniture retail, or manufacturing environment
- Familiarity with Shopify, Xero, Google Workspace, or similar tools
- Basic understanding of e-commerce systems and workflow optimisation
- Positive, can-do attitude with a proactive mindset
- High attention to detail and consistency
- Must have experience in home furnitures retail, interior design, or other similar environment
Benefits
- Fixed Dayshift and weekends off
- Remote setup after training
- Proactive work environment that encourages professional growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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