Customer Experience Specialist focusing on order management and logistics tasks for DSM - Firmenich in Brazil. Collaborating with customers and internal teams to ensure service excellence.
About the role
- Support Specialist assisting customers with technical issues and system troubleshooting. Working with IBMi and Windows systems from a hybrid location in Beirut, Lebanon.
Responsibilities
- Provide professional, courteous support to customers via phone and other channels.
- Diagnose and resolve technical issues promptly.
- Document and update all support interactions in CRM.
- Close support cases with customer approval once resolved.
- Gather complete details for escalation to Development when necessary.
Requirements
- Post-secondary diploma or degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2+ years of technical support experience in a software or IT environment.
- Prior experience supporting IBMi (System i, AS/400) systems and Windows-based applications is highly preferred.
- Experience working with payment processing systems, check printing software, or similar financial applications is an asset.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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