Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Sales and Customer Service Consultant at Medibank supporting customers with health cover choices. Complex multi-channel support across community, online, and in-store.
Responsibilities
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
- Flexible rotating roster working Monday to Friday with Saturday work every second week.
Requirements
- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail-focused and committed to protecting customer privacy.
Benefits
- Flexibility: Work in-store, from home, and out in the community.
- Health & Wellbeing: WorkBetter by Medibank – access virtual GP consultations, psychology support, health coaching, and more.
- Subsidised private health insurance and fully subsidised Healthy Living Extras.
- Good Health Day – an extra day off each year to recharge.
- Holistic wellbeing support including health assessments, pregnancy and parenting support, and 24/7 Employee Health Support Line.
- Leave for life’s moments: Paid parental leave, volunteer leave, community leave, and cultural leave options.
- Growth & Development: Career pathways, learning programs, and opportunities to innovate.
- Inclusive culture: Seven Employee Networks supporting diversity and belonging.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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