Customer Service Specialist providing exceptional support through order processing and communication. Liaising between clients and internal teams at Vibrant Ingredients' facilities.
About the role
- Dynamics 365 CE Architect designing and delivering enterprise-scale solutions focused on customer service. Bridging business strategy with technical execution, ensuring scalable and secure solutions.
Responsibilities
- A Dynamics 365 CE Architect leads the design, governance, and delivery of enterprise‑scale solutions using Dynamics 365 Platform.
- This role focuses on Customer Service and Contact Centre solutions.
- This role should bridge business strategy with technical execution ensuring solutions are scalable, secure, cost‑efficient, and aligned with organizational standards.
- Architecting enterprise-level D365 CE/Power Platform solutions, defining integration strategies with Azure, custom apps, and other systems.
- Configure and customize D365 Customer Service applications to meet business needs.
- Conduct detailed fit gap analysis, blueprinting, and solution modeling aligned with business requirements.
- Develop logical and physical architecture diagrams, integration patterns, and data models.
- Guiding development teams, ensuring best practices, mentoring, and overseeing technical aspects.
- Collaborating with stakeholders to align technology with business goals, performing fit-gap analysis, and defining technical road maps.
- Supporting discovery, technical writing, demonstrations, and needs analysis.
- Guiding and Overseeing complex integrations (Logic Apps, Service Bus) and deep customizations (plugins, JavaScript, Dataverse).
- Defining security models, ensuring scalability, performance, and driving AI adoption.
- Contributing across all project phases (plan, analyze, design, build, test).
- Lead complex projects spanning multiple system components and domains.
- Collaborate with cross-functional teams to ensure smooth deployment and integration of the solutions.
- Apply advanced knowledge and skills to solve highly complex engineering problems.
- Work independently on critical systems or infrastructure components used by multiple applications.
- Mentor and guide software engineers, providing technical assistance and leadership.
- Effectively prioritize, delegate, and execute tasks in high-pressure environments.
- Stay updated with the latest advancements in AI and machine learning technologies.
Requirements
- Strong functional knowledge of Dynamics 365 Customer Service, including Omnichannel / Contact Centre capabilities.
- Hands-on configuration experience in Dynamics 365, including workflows, forms, views, and business process flows.
- Strong hands-on experience in Dynamics 365 Customer Service & Contact Center modules.
- Good architecture experience with Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service) / CRM.
- Experience designing and implementing Omnichannel for Dynamics 365 Customer Service, including routing, live chat, voice, and digital engagement capabilities.
- Experience integrating D365 with Azure services.
- Proficiency in Microsoft Dataverse, Power Apps & Power Automate, Azure Communication Services (ACS), Copilot Studio, Channel Integration Framework, CTI integrations via APIs, REST APIs, JSON, webhooks.
- Assist in data migration activities including data extraction, transformation, and loading into the D365 CE platform, conduct unit testing and debugging of customizations.
- Knowledge of D365 CE SDK and development tools such as Visual Studio and Azure DevOps.
- Experience with integration tools and methods, RESTful APIs, and data migration.
- Architect integration solutions using Azure Integration Services (Logic Apps, Service Bus, Event Grid, API Management).
- Define integration patterns (REST, SOAP, event‑driven, batch) and manage connectivity with ERP, CRM, and external systems.
- Strong command of Power Platform, Power Apps (Canvas & Model-Driven), Power Automate, Power Pages, Dataverse, Power BI exposure.
- Proficiency in Azure services (Logic Apps, Functions, Service Bus, Key Vault, Event Grid, Azure Storage).
- Good understanding of SQL, data modeling, API frameworks, and service-oriented architecture.
- Excellent problem-solving skills with a focus on scalability, performance, and maintainability.
- Preferred Microsoft Certified Dynamics 365 Customer Engagement Functional Consultant Associate.
Benefits
- Professional growth opportunities
- Leadership programs
- Diversity celebration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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