IT Support Analyst delivering reliable IT support and ensuring excellent employee experiences at BetWarrior in Buenos Aires. Collaborating with teams to resolve issues and improve processes.
About the role
- Support Engineer providing L2/L3 trade support and development for FX trading and hedging platform. Monitoring platform health and ensuring performance improvements during trading hours.
Responsibilities
- Act as the first line of trade support for FX hedging and trading activities during NY hours
- Provide L2/L3 support for live production issues impacting trading workflows
- Quickly troubleshoot and resolve time-sensitive issues affecting trade execution
- Monitor platform health and ensure minimal disruption to trading operations
- Capture issues reported via Email and Microsoft Teams and log them in Jira
- Perform triaging, prioritization, and impact assessment of all incoming tickets
- Track issues through to closure, coordinating with relevant teams as needed
- Conduct detailed Root Cause Analysis (RCA) for production incidents
- Contribute to ongoing development of the hedging platform
- Identify opportunities for performance optimization and system improvements
- Work on platform enhancements, bug fixes, and minor feature development
- Drive automation and efficiency improvements in support processes
Requirements
- 3–5 Years Experience
- Strong expertise in SQL (advanced level)
- Ability to handle complex queries, large datasets, and performance tuning
- Experience with data-intensive financial platforms preferred
- Hands-on experience in L2/L3 production support environments
- Experience with Jira or similar ticketing tools
- Strong debugging, analytical, and problem-solving skills
- Working knowledge of Python (Flask / FastAPI) or willingness to learn
- Exposure to distributed systems or microservices architecture
- Understanding of FX Trading and Hedging
- Familiarity with: Derivatives and liabilities management, FX hedging workflows and lifecycle, Trade booking and execution processes, Workflow-driven trade execution systems
Benefits
- Must be available in-office before 8:00 AM EST
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
GG
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