Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.
Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers.
Zendesk products are built with love to be loved.
The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

Zendesk

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customer-success-manager

Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world.

• Accelerate CCaaS adoption and time-to-value through outcome-driven engagement
• Act as the subject matter expert and trusted advisor for contact center modernization and CX transformation
• Help customers implement and optimize capabilities such as routing, IVR, analytics, Call Center wallboards, and AI-infused agent experiences
• Lead outcome-driven engagements including workshops, success planning, and health checks to realize measurable business value
• Partner with core CSMs, Professional Services, Sales, Product and other teams to embed CCaaS expertise into account success plans
• Serve as the voice of the CCaaS customer internally, surfacing insights and prioritized feedback to influence Product and Engineering and escalating issues
• Connect CCaaS adoption to customer outcomes using benchmarking, data storytelling, and quantified ROI to support renewal and expansion
• Prepare and deliver Quarterly Business Reviews (QBRs) focused on CCaaS value and ROI
• Work cross-functionally to identify opportunities, mitigate risks, and drive retention and growth within the CCaaS customer base

Customer Success Manager

Zendesk CCaaS specialist advising customers on contact center modernization and adoption. Drives measurable outcomes, QBRs, and cross-functional collaboration to improve CX and retention.

sales

• Develop and execute a multi-faceted Commercial sales strategy to increase market share and customer/team satisfaction
• Manage a team of highly driven sales professionals focused on acquiring new logos and growing revenue from installed base
• Provide strong Commercial sales leadership, vision, and direction for the sales team and broader Zendesk sales organization
• Continue to hire, grow, lead and motivate a high-performing Commercial sales team
• Be accountable for attainment of sales representatives' new customer acquisition and financial performance targets
• Track and analyze sales activities to understand and capitalize on buying trends and patterns in the target region
• Maintain a high level of knowledge of Zendesk solutions while staying current with competitive landscape and industry trends
• Build relationships both internally and externally at the C-suite
• Establish policies, processes and procedures that will ensure revenue growth
• Collaborate closely with cross-functional partners and roll up sleeves to support customers and team

Commercial Sales Manager

Lead a Commercial sales team at Zendesk to grow new logos and expansion revenue while executing strategy and collaborating cross-functionally to meet aggressive targets.

support-engineer

• Be the first responders for all queries from customers related to Zendesk’s multi-product platform.
• Own the customer experience; help customers figure out what they need and guide them to resolution with the least customer effort possible.
• Respond predominantly in-the-moment via live Chat, and also via email and phone.
• Collaborate with colleagues at all levels across the organization; utilize swarming when needed.
• Educate and empower customers to become better Zendesk users and act as Zendesk's ambassador internally.
• Drive product change and improvement through continuous feedback and exposure to projects that enhance the Zendesk platform.
• Contribute to customer retention and expansion through best-in-class support.

Technical Support Engineer

Technical Support Engineer for Zendesk's customer support platform; troubleshoot integrations, JavaScript, APIs, SDKs across chat, email, and phone; drive product improvements.

manager

• Serve as the single point of contact for customers throughout the lifecycle of complex and transformational opportunities
• Achieve delivery targets and actively participate in pre-sales to support Services bookings targets
• Collaborate with customers to understand business objectives and establish success criteria, designing high-value service offerings
• Lead a team to define and orchestrate implementation plans including onboarding, training, regular check-ins, and technical advice and analysis
• Act as peer, advisor, mentor, and inspiring leader across the organization
• Oversee project delivery ensuring adherence to schedules, budgets, and customer experience ratings
• Attain proficiency in customer support workflows and Zendesk’s business applications and service offerings
• Manage leadership-level client relationships and provide oversight during the entire engagement process
• Identify opportunities for expansion and/or cross-sell
• Collaborate across cross-functional teams (Advocacy, Customer Success, Sales, Product Management, Engineering) to resolve customer issues
• Manage multiple high-stakes projects and customer relationships simultaneously
• Contribute to best practice initiatives through development of service offerings, methodologies, and intellectual capital
• Collaborate with Zendesk partners to deliver joint customer engagements and oversee partner resources from assignment to completion

Engagement Manager, Zendesk – CCaaS

Lead CCaaS engagements and implementations at Zendesk. Manage client relationships, delivery, and hybrid onsite collaboration.

Zendesk

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