Hybrid Technical Architect

Posted 2 weeks ago

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About the role

  • Develop a comprehensive understanding of customers' functional and technical requirements, ensuring alignment with their business objectives through the effective use of Zendesk functionalities.
  • Owning the end-to-end technical delivery of specific customer implementation projects.
  • Delivering comprehensive, complex implementations of contact centers with Zendesk for Contact Center.
  • Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
  • Lead technical projects involving multiple development and architecture resources.
  • Ability to translate customer business objectives into technical solutions.
  • Provide expert recommendations based on your extensive technical knowledge and experience.
  • Collaborate closely with members of the Zendesk Professional Services team across various customer engagements.
  • Produce Technical Design Documents (“TDD”) and specifications in accordance with customer needs.
  • Support the development and testing phases of custom solutions.
  • Conduct technical training sessions, handovers, and knowledge transfer sessions.

Requirements

  • Bachelor’s Degree or equivalent experience, with a minimum of 3 years in consulting services or programming
  • 3+ years of contact center experience, particularly on Amazon Connect.
  • Familiarity with a backend programming language, such as Java, C#, Node.js, Python, PHP
  • Experience implementing and supporting AWS environment
  • Experience building integrations and supporting contact center solutions in an end user or customer environment
  • Proven ability to manage multiple projects with competing priorities and successfully deliver on project goals
  • Strong analytical and project management skills, enabling the alignment of business requirements with technical solutions
  • Familiarity with RESTful APIs and experience in developing, selling, or supporting SaaS applications
  • Familiarity with AWS or other cloud platforms (GCP, Azure)
  • Knowledge of various technical domains, including web development, mobile development, backend development, and automation
  • Excellent communication skills

Benefits

  • Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

Job title

Technical Architect

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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