Hybrid Machine Learning Engineering Manager

Posted last month

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About the role

  • Engineering Manager leading AI/ML infrastructure at Zendesk. Managing a high-performing team and ensuring alignment with company strategy.

Responsibilities

  • Lead a high-performing team of AI/ML platform engineers to deliver the core infrastructure powering LLM-based applications.
  • Own the design, rollout, and optimization of Zendesk’s LLM Proxy, enabling safe, observable, and cost-efficient access to multiple foundation models.
  • Collaborate with existing ML/AI leadership to continually improve software delivery and service reliability.
  • Partner with applied ML, product, and infrastructure teams to align platform investments with AI roadmap priorities.
  • Establish strong engineering practices around observability, reliability, security, and cost monitoring.
  • Foster a team culture that emphasizes mentorship, inclusion, and technical excellence.

Requirements

  • Proven experience managing high-performing engineering teams in the ML/AI or infrastructure space.
  • Deep understanding of LLM systems, GenAI applications, or ML/AI platform components such as vector databases, serving layers, and orchestration tools.
  • Experience owning the full lifecycle of ML/AI platform components—from early design to production deployment.
  • Strong communication skills and an ability to influence technical direction across teams and partners.
  • A pragmatic mindset: you balance innovation with scalability and performance in enterprise environments.
  • A dedication to continual self-development.
  • Collaborative, upbeat work ethic where you can take ownership and have fun.

Benefits

  • Full ownership of the projects you work on.
  • Team of passionate people who love what they do.
  • Exciting projects, ability to implement your own ideas and improvements.
  • Opportunity to learn and grow.
  • Flexible working hours.
  • Professional development funds.
  • Comfortable office and a remote setup.
  • Choice of your laptop and other equipment.
  • Premium Medical Insurance as well as Private Life Assurance.

Job title

Machine Learning Engineering Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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