Salesperson growing next generation optical solutions for the largest cloud and data center customers. Collaborating with a team at Cisco to enhance network performance and reduce operational costs.
About the role
- Account Executive at Zendesk driving growth by acquiring new commercial customers. Focus on building relationships and introducing innovative AI solutions to enhance customer experience.
Responsibilities
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
- Own the entire sales cycle, from strategic new business prospecting through sophisticated negotiation and expertise closing.
- Manage and nurture customer relationships ensuring maximum satisfaction and retention.
- Act as a strategic advisor to C-Suite and VP executives.
- Proactively identify and pursue opportunities to cross sell additional products and services to existing customers.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Lead complex and competitive sales cycles utilizing your strong communication skills and value selling.
Requirements
- BA/BS degree or equivalent experience required.
- At least 4 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Demonstrable expertise in end-to-end deal management, from lead generation and qualification to technical evaluation and contracting.
- Experience selling in the UK/Irish market.
- Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
- Proven ability to engage, present to, and influence C-level (CEO, COO, CIO) and VP-level executives, translating complex product capabilities into clear business outcomes.
- Strong foundational understanding of Artificial Intelligence (AI) and Machine Learning (ML) principles,
- Experience in managing and expanding customer relationships at various levels.
- Exceptional presentation, negotiation, and deal closing skills.
- An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Strong knowledge of industry trends and the ability to build relationships with key decision makers.
- Familiarity with key Sales tools such as Salesforce, Clari Groove and Gong.
- Ability to travel as necessary.
Benefits
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working enables us to purposefully come together in person.
- Reasonable accommodations for applicants with disabilities
- Equal opportunity employer.
Job title
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