Advanced Solutions Manager leading solution development from concept to completion in innovative healthcare technology. Collaborating with cross - functional teams to create user - friendly solutions and prototypes.
About the role
- Senior Solutions Consultant guiding technical aspects at Zendesk regarding AI's impact on customer experience. Collaborating with diverse stakeholders and developing solutions for effective engagements.
Responsibilities
- The Senior Solutions Consultant plays a crucial role in guiding the technical and solution-oriented aspects of the Zendesk sales cycle, particularly focusing on the transformative impact of artificial intelligence (AI) on customer and employee experience.
- This role requires a strong understanding of the application of AI technologies, such as LLMs and ChatGPT, and the ability to communicate innovative concepts to a diverse range of stakeholders.
- Working alongside Sales, Marketing, Product Managers, and a broad cross-functional team, the SC acts as a vital technical link between our Sales team and prospective clients.
- Responsibilities include managing technical engagements, coordinating the involvement of subject matter experts and owning relationships with customer stakeholders.
- A key focus is on evaluating how AI can sustainably enhance customer interactions and deliver real business value.
Requirements
- Over 5 years of Presales experience with an emphasis on AI's impact.
- Deep understanding of AI's role in reshaping customer service, especially using technologies like LLMs and ChatGPT.
- Expertise in AI, Automation, and Bots, focusing on practical applications in Customer Service Software, ITSM, Data Warehousing, Business Intelligence, and more.
- In-depth knowledge of SaaS Business applications.
- Proficiency in web/scripting technologies, including HTML, CSS, JavaScript, JSON.
- Strong interpersonal, communication, persuasion, presentation, and writing skills to effectively discuss AI's benefits and challenges across diverse audiences.
- Experience in managing customer pilots and Proof of Concepts, focusing on AI's capabilities and value.
- Experience aligning RFI/RFP requirements with AI-driven software solutions.
- Excellent problem-solving skills to meet diverse business needs with precise technical solutions.
- Proficiency in solution scoping and influencing product development with a focus on diverse AI considerations.
- A Bachelor’s degree or equivalent experience; a graduate degree is a plus.
- Willingness to travel to customer sites.
- Strong passion, exceptional people skills, and the ability to independently manage multiple complex projects while encouraging diverse participation.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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