Software Engineer responsible for developing AI-powered backend services for Zendesk. Collaborating across teams to enhance AI capabilities and ensure service reliability in Portugal and Europe.
Responsibilities
Developing and maintaining backend services to support the delivery AI-powered capabilities to our customers at Zendesk scale.
Working closely with Product, Management, DS and ML Engineers to define the scope of features and implementation approach.
Automating the deployment pipelines for crucial AI-powered services and products
Actively collaborating in evolving the workflow and processes together with the members of the team.
Supporting our deployed services to ensure a high level of stability and reliability.
Pairing with more experienced colleagues and learning from each other.
Requirements
Degree in Computer Science, Machine Learning, Statistics, Engineering, Mathematics
4+ years working experience with at least one of the following server-side programming languages and the matching testing frameworks: NodeJS, Python
4+ years working with web application observability and storage stacks: DataDog, Grafana, MySQL, MongoDB, Redis, ElasticSearch
2+ years of experience with MySQL or MongoDB database systems
Proven record of software application development in the industry.
Good understanding of architecture and software design patterns for server-side and web domains.
Great communication skill and fluency in English.
Collaborative and growth mindset along with the desire to continue your ongoing learning and development.
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