Account Manager focused on building and nurturing partnerships for a smooth customer experience at papernest. Driving satisfaction, retention, and strategic growth in service adoption.
About the role
- AI Specialist in Customer Success facilitating the use of Zendesk's Advanced AI Agents. Collaborates with customers to enhance AI adoption and achieve business outcomes.
Responsibilities
- Proactive customer health management through intentional, outcome-driven customer engagement
- Collaborating closely with Zendesk customers and colleagues, particularly Zendesk Customer Success Managers, to accelerate AI adoption and customer value realization
- Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
- Be a product expert and develop a comprehensive understanding of how Zendesk's Advanced AI Agents can be used to create value for customer service teams and in Zendesk CRM.
- Deliver a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible
- Drive, enable and remove obstacles to adoption of Zendesk's Advanced AI Agents
- Tirelessly advocate for the Zendesk customer across the ecosystem
- Develop strong relationships with customer leaders at all levels of an organization
Requirements
- Must have a minimum of 3+ years of related experience in Customer Success / Experience
- Previous experience in customer success roles in enterprise technology / SaaS
- Track record of learning new technology/software solutions and linking software solutions to common customer use cases
- Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
- Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholders
- Bachelor degree in computer science, information sciences & technology, engineering or business is a plus.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Bonus, benefits, or related incentives
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