Provide technical support for ZEISS medical technology's eCommerce solutions. Act as the primary support contact and manage global eCommerce support processes.
Responsibilities
Deliver technical support for ZEISS Medical Technology's eCommerce solutions
Act as the primary support contact for international sales organizations
Manage and continuously improve the global eCommerce support process
Create and conduct user training sessions
Requirements
University degree in business administration, engineering, IT, or related field
Initial experience with eCommerce systems and Product Information Management (PIM) systems
Familiarity with SAP ERP and development/ticketing tools such as JIRA and Confluence
Strong affinity for digital applications and excellent analytical skills
Initial international working experience
Excellent English communication skills, additional languages are a plus.
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