Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- Support Engineer serving as a technical escalation owner for a leading B2B Buyer Experience Platform. Combining support with application development and collaboration with Customer Success and R&D teams.
Responsibilities
- Customer support & technical troubleshooting.
- Integrations with Salesforce, Marketo, Eloqua, HubSpot, Dynamics, and Outreach.
- Engineering & Code-Level debugging.
- Analyze data pipelines and ETL timing to explain reporting behavior and data freshness.
- Analyze and debug custom JavaScript, HTML, and CSS used within our Client's boards.
- Customization & application development.
- API, Integration & authentication debugging.
- Database & data investigation.
- Escalation ownership & engineering collaboration.
- Automation, efficiency & technical leadership.
Requirements
- 3+ years of experience in Technical Support Engineering, Solutions Engineering, or Web/Application Development
- Experience supporting SaaS platforms in B2B or enterprise environments
- Hands-on experience with APIs, integrations, and custom implementations
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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