Technical Support Specialist providing customer care and technical support for Avidbots products. Continuous interaction with clients and resolution of technical issues in a hybrid work environment.
About the role
- Support Engineer serving as a technical escalation owner for a leading B2B Buyer Experience Platform. Combining support with application development and collaboration with Customer Success and R&D teams.
Responsibilities
- Customer support & technical troubleshooting.
- Integrations with Salesforce, Marketo, Eloqua, HubSpot, Dynamics, and Outreach.
- Engineering & Code-Level debugging.
- Analyze data pipelines and ETL timing to explain reporting behavior and data freshness.
- Analyze and debug custom JavaScript, HTML, and CSS used within our Client's boards.
- Customization & application development.
- API, Integration & authentication debugging.
- Database & data investigation.
- Escalation ownership & engineering collaboration.
- Automation, efficiency & technical leadership.
Requirements
- 3+ years of experience in Technical Support Engineering, Solutions Engineering, or Web/Application Development
- Experience supporting SaaS platforms in B2B or enterprise environments
- Hands-on experience with APIs, integrations, and custom implementations
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Premium Support Rep at Concord Technologies assisting healthcare customers with document exchange solutions. Focused on customer service and support using AI - driven technology in a hybrid work environment.
Systems Management Specialist maintaining and optimizing IT infrastructure for clients. Collaborating on innovative solutions and troubleshooting issues to ensure peak performance.
Technical Support Engineer at Advansys providing support for RAID - related systems and troubleshooting various data technologies. Collaborating with cross - functional teams to enhance efficiency and resolve issues.
Lead Production Support Analyst managing production support operations for Individual Solutions & WFG applications. Focus on availability, performance, and operational excellence in a hybrid work environment.
Loan Support Analyst Senior responsible for covenant monitoring, financial analysis, and ensuring compliance with loan documents for PNC. Collaborating on a portfolio of commercial real estate loans with heightened borrower interactions.
Technical Support Engineer providing troubleshooting and diagnostic support for KLA equipment. Collaborating with specialists and supporting escalated issues with 40 - 70% travel.
Customer Support Engineer providing exceptional support for Zoho's SaaS products in the European market. Collaborating with teams to resolve technical issues and assist customers in optimizations.
Analytical role supporting brokerage team with fast, high - quality market and property analysis at Newsec. Focused on data handling, research, and preparing materials for brokers.
Technical Support Service Manager enhancing service delivery for Vodafone's B2B segments. Leading a support team while collaborating with cross - functional teams for customer needs.