Assist the PDL Supply Chain Planning team at Alfa Laval with supply and demand analysis, operations support, and cross - functional collaboration throughout the transformation.
About the role
- Technical Support Engineer at Advansys providing support for RAID-related systems and troubleshooting various data technologies. Collaborating with cross-functional teams to enhance efficiency and resolve issues.
Responsibilities
- **Provide technical support** for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.
- **Monitor system performance** and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.
- **Troubleshoot issues** related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime.
- Work with the development and data engineering teams to implement **bug fixes, performance enhancements**, and **system upgrades**.
- **Perform root cause analysis** for recurring issues and implement long-term solutions.
- Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.
- **Assist in the automation** of common support tasks using Python scripting and SQL automation.
- Manage and troubleshoot issues with **distributed data processing** platforms like Apache Spark, ensuring data jobs are running as expected.
- Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.
- **Collaborate with cross-functional teams** including Data Engineers, Analysts, and Developers to provide timely and effective support.
- Assist with **deployments and system upgrades**, ensuring minimal disruption to ongoing operations.
Requirements
- Familiarity with **big data technologies** (e.g., Hadoop, Kafka, etc.).
- Experience with Linux
- Knowledge of **data warehousing** and **data storage solutions**.
- Experience in creating **automated reports** and **performance metrics**.
- Previous experience in **customer-facing support roles** or **IT support engineering**.
Benefits
- Hybrid Working Model
- Social and Medical insurance
- Flexible and Friendly working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Support Engineer developing and maintaining the Takedown service within the TNT team. Collaborating with internal stakeholders for enhanced support and documentation.
Support Engineer providing customer support for Mixpanel users, resolving technical challenges and enhancing product decisions. Collaborating with the product team while mentoring new members in a hybrid work environment.
Technical Support Specialist supporting enterprise customers on Coupa's spend management platform. Managing customer inquiries and leveraging technical acumen to drive successful outcomes in a collaborative team environment.
Demo Support Engineer at Coupa translating complex capabilities into compelling business outcomes. Supporting sales velocity and maintaining technical collaboration using AI tools.
Technical Customer Support Analyst educating clients on blockchain solutions provided by Elliptic. Supporting customer satisfaction through training and integration management in a hybrid role.
Technical Customer Support Analyst resolving client inquiries and supporting onboarding in the B2B SaaS crypto industry. Collaborating with product teams and driving customer satisfaction in New York.
Technical Customer Support Analyst at Elliptic managing customer inquiries and onboarding processes. Leading the integration of complex technical products in the crypto industry.
Tier II Technical Support Specialist at Accelo enhancing customer experiences through expert - level technical support and problem - solving in professional services management.
Technical Support Representative for BCM One to assist customers with VoIP and SIP technology issues. Troubleshooting, documenting, and providing excellent customer support within a hybrid work environment.