Operations Tools & Support Engineer developing and improving production tools for maritime classification and certification at Bureau Veritas. Collaborating in an international environment with tech experts and stakeholders.
About the role
- Technical Support Engineer at Advansys providing support for RAID-related systems and troubleshooting various data technologies. Collaborating with cross-functional teams to enhance efficiency and resolve issues.
Responsibilities
- **Provide technical support** for RAID-related systems, resolving issues related to SQL & PL/SQL queries, Hive DB, Apache Spark jobs, and Python automation.
- **Monitor system performance** and proactively identify areas for optimization in data pipelines, SQL queries, and Spark jobs.
- **Troubleshoot issues** related to data systems, including Spark jobs, Hive DB, and SQL/PLSQL processes, ensuring minimal downtime.
- Work with the development and data engineering teams to implement **bug fixes, performance enhancements**, and **system upgrades**.
- **Perform root cause analysis** for recurring issues and implement long-term solutions.
- Support data integrations, ETL processes, and workflows, ensuring they run efficiently across systems.
- **Assist in the automation** of common support tasks using Python scripting and SQL automation.
- Manage and troubleshoot issues with **distributed data processing** platforms like Apache Spark, ensuring data jobs are running as expected.
- Document incidents, troubleshooting steps, and solutions to create knowledge base articles for internal teams.
- **Collaborate with cross-functional teams** including Data Engineers, Analysts, and Developers to provide timely and effective support.
- Assist with **deployments and system upgrades**, ensuring minimal disruption to ongoing operations.
Requirements
- Familiarity with **big data technologies** (e.g., Hadoop, Kafka, etc.).
- Experience with Linux
- Knowledge of **data warehousing** and **data storage solutions**.
- Experience in creating **automated reports** and **performance metrics**.
- Previous experience in **customer-facing support roles** or **IT support engineering**.
Benefits
- Hybrid Working Model
- Social and Medical insurance
- Flexible and Friendly working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Provide support to clients through various communication channels, ensuring smooth operation of software systems. Work with a dynamic team to enhance service delivery.
IT Intern providing technical support to optimize health and safety processes. Engaging in team collaboration and troubleshooting customer queries while maintaining organized documentation in hybrid mode.
Application Support Developer responsible for enhancing and supporting in - house developed applications at Centrica. Engage in customer support, data analysis, and system administration tasks.
Technical Support Engineer providing first - line support for IDEMIA applications in Bucharest. Responsible for troubleshooting technical issues and collaborating with support teams.
Technical Support Manager responsible for IT infrastructure continuity, security, and innovative management. Focusing on problem management in an operational environment.
Service & Support Engineer supporting global customers with broadcast control solutions. Collaborating with regional teams to resolve technical issues in a 24/7 support setup.
Support Analyst assisting customers with addressing issues on the Xelix platform. Collaborating with multiple internal functions for effective problem resolution and customer support.
Financial Applications Support Analyst supporting Oracle Fusion Financial and HR applications for Citco's global team. Involves system maintenance, enhancements, and support responsibilities.
Support Engineer managing customer inquiries during day shifts for Apify, a web scraping platform. Engage in both business and technical support via chat and email in Czech Republic.