Technical Support Specialist providing technical relationship management and support for US clients in a leading marketing platform. Collaborating with Customer Success Managers to ensure partner satisfaction.
About the role
- Loan Support Analyst Senior responsible for covenant monitoring, financial analysis, and ensuring compliance with loan documents for PNC. Collaborating on a portfolio of commercial real estate loans with heightened borrower interactions.
Responsibilities
- Responsible for covenant monitoring and testing to safeguard the Lenders’ cashflow and collateral as prescribed by the related loan documents
- Reading and interpreting commercial real estate loan documents
- Analyzing financial statements
- Communicating with borrowers regarding financial test results and any further action required
- Performing quality control reviews on relevant testing that requires any action to be taken
- Applying specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
- Supporting the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document
- Reviewing and processing loan payments, escrows and reserve account disbursements
- Assisting in the preparation of periodic reporting including investor, internal and regulatory reports
- Performing covenant compliance testing
- Maintaining accurate and up-to-date loan servicing records in the servicing system
- Supporting the onboarding of new loans and the transition of paid-off or transferred loans
- Performing collection activities on delinquent accounts
Requirements
- Experience with financial statements is preferred
- Strong communication skills
- Time management skills
- Attention to detail
- Organizational skills
- Analytical Thinking
- Capital Management
- Compliance Requirements
- Documentations
- Due Diligence
- Loan Documentation
- Regulatory Compliance
- Risk Mitigation Strategies
- University/college degree with < 1 year of professional experience and/or successful completion of a formal development program
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Support Specialist in a diverse team helping partners use our customer engagement platform effectively. Collaborating with Customer Success Managers and providing technical support and solutions.
Technical Support Specialist supporting partners on the Insider One platform. Collaborating within the Customer Success team to enhance partner experience and resolve technical issues.
Technical Support Specialist at Insider One supporting partners through troubleshooting and query resolution in a diverse, global environment.
Technical Support Consultant connecting partners with Insider One's marketing products and services. Supporting a seamless partner experience and troubleshooting technical issues in collaboration with the Customer Success Team.
Delivering technical support and training for OXTS products to customers and partners. Building relationships to ensure maximum product value and identifying service enhancements.
Staff AI Engineer designing AI - powered automation solutions to enhance customer support operations. Leading technical initiatives and collaborating with cross - functional teams in a hybrid environment.
First IT contact for internal customers handling technical issues. Managing IT requests and providing support in a hybrid work environment at Zanders in Croatia.
Principal Product Support Engineer at Hewlett Packard Enterprise resolving complex technical issues for federal customers in Private Cloud environments. Leading troubleshooting and collaboration with engineering teams for product enhancements.
Technical Support Advisor providing technical assistance for HAV, noise, dust, and cloud - based monitoring solutions. Collaborating with users to ensure maximum value from technology.